Executive, Brand & Customer Relations

TAK Products & Services; Lavender; On-site; CAD 50,000 - 65,000; Full time

Job summary

A company specializing in home improvement in Canada seeks a customer-focused Executive to enhance visitor experiences and manage showroom operations. This role includes customer registration, payment processing, and inventory management. Ideal candidates should have at least 2 years in customer service and possess excellent communication skills. A rewarding work environment with competitive benefits is offered.

Benefits

Collaborative and supportive work environment

Competitive remuneration and benefits

Qualifications

• At least 2 years of experience in frontline customer services.
• Experience or knowledge in home renovation or material supply is an advantage.
• Professional and polished demeanor.

Responsibilities

• Deliver an intuitive and customer-centric experience to visitors.
• Provide upfront customer registration and check-in.
• Handle the POS system for payment collection.
• Ensure the showroom is always well maintained.

Skills

Excellent interpersonal and communication skills

Self-motivated and outgoing personality

Resourceful

Ability to think creatively

Education

Minimum GCE ‘O’ Levels

Job description

Job Summary

We are looking for a customer-focused Executive to deliver an exceptional experience to all visitors. You will handle customer registration and check‑in, process payment, respond to enquiries, and ensure the showroom is well maintained. The role includes basic administrative tasks, building customer profiles, managing inventory, and handling daily closing and month‑end reports. You will play a key role in supporting overall showroom operations and ensuring a positive and delightful customer experience.

Responsibilities

• Deliver an intuitive and customer‑centric experience to our visitors and provide appropriate recommendations with a pleasant disposition.
• Provide upfront customer registration and check‑in.
• Handle the POS system for payment collection.
• Build customer profiles and perform data entry.
• Ensure the showroom is always well maintained in pristine condition.
• Perform administrative duties.
• Manage inventory to maintain sufficient stocks on hand.
• Manage social media queries online.
• Perform daily closing and month‑end reports.
• Be ready to undertake additional showroom‑related tasks where necessary.

Requirements

• Minimum GCE “O” Levels with at least 2 years of experience in frontline customer services.
• Experience or knowledge in home renovation or material supply would be an advantage.
• Excellent interpersonal and communication skills, both verbal and written.
• Professional and polished demeanor.
• Self‑motivated and outgoing personality.
• Resourceful in tackling different situations.
• Ability to think creatively and work independently.
• Work Schedule: 6 days per week (including weekends and public holidays).

What We Offer

• Collaborative and supportive work environment
• Competitive remuneration and benefits

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