Executive Assistant

Workplace Safety and Insurance Board (WSIB); Hamilton; On-site; CAD 79,000 - 100,000; Full time

Job summary

A public sector organization in Hamilton, Ontario is seeking an Executive Assistant to manage day-to-day operations for the Vice-Presidents. The ideal candidate will have an undergraduate degree and 2 years of experience. Responsibilities include managing stakeholder communications and preparing executive correspondence. The role requires advanced skills in MS Office and offers a competitive salary plus benefits.

Benefits

Comprehensive benefit package

Defined benefit pension plan

Competitive salary

Qualifications

• 2 years' experience in a similar role required.
• Experience in public sector and unionised environments considered an asset.

Responsibilities

• Support Vice-Presidents by managing daily operations.
• Act as a central point of contact for various inquiries.
• Prepare summary reports and executive correspondence.
• Coordinate project work and manage stakeholder relationships.

Skills

Advanced skills in MS Office applications

Problem solving

Collaboration

Education

Undergraduate Degree

Job description

Commitment to In‑Office Work

This role requires the successful applicant to commit to an in‑office work arrangement up to 5 days a week beginning in 2026.

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage‑loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no‑fault collective liability insurance and access to industry‑specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognized for the great work you do
• Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Salary Grade: N06 From: $79,956.17 To: $99,945.00

Job Summary

We’re looking for an Executive Assistant who embodies a growth mindset, thrives on change, and is eager to bring fresh thinking to our team. You’ll support our Vice‑President, Talent Acquisition and HR Business Services and the Vice‑President, Human Rights and Business Ethics and their division by managing day‑to‑day operations, driving special projects, and acting as a central point of contact for both internal and external stakeholders.

More than just an administrative partner, you will be a proactive problem solver, an early adopter of new technologies (including AI tools), and a role model for collaboration, humility, and curiosity. You’ll help elevate our division’s reputation for fixing issues and finding creative solutions.

Major Responsibilities

• Act as a central point of contact on behalf of the Vice‑President in dealing with a range of issues/complaints and requests for information from internal and external clients and vendors in person, by telephone or written correspondence. This includes:
• Investigate issues or queries with a solutions‑first mindset—dig deep, see beyond the obvious, and recommend practical paths forward. Determining possible solutions or the best approach to resolving issues.
• Foster a positive, inclusive, and collaborative atmosphere within the division; model humility and openness in all interactions.
• Build strong working relationships with stakeholders at all levels, encouraging knowledge sharing and continuous improvement.
• Support onboarding and mentorship of new team members, contributing to a culture of learning and adaptability.
• Prepare written comprehensive summary reports and executive correspondence for the Vice President's signature to respond to external client inquiries.
• Present details with recommendations to the Vice President and/or advise the business areas on suggested resolution.
• Review policy proposals, research reports and operational data to identify issues of importance and provide relevant commentary and advice to the Vice President/Executive Director. Review, edit, consolidate and format reports, presentations and memos received from division management and staff for content and style, and prepare presentation templates and preliminary drafts as required.
• Co‑ordinate project work on matters requiring organization, planning, investigation, research and analysis—including identifying resources, allocating work based on priorities and established goals and objectives for the completion of the project, consolidating the research findings and preparing final submissions with appropriate recommendations for the Vice President's review.
• Participate as a member of senior leader’s management team providing information, advice and guidance to program heads on divisional matters; identifying, prioritizing and analyzing issues and complaints and determining when the subject should be raised with the Vice President/Executive Director or other divisional Vice Presidents.
• Co‑ordinate reporting requirements (i.e., Monthly/Quarterly Cost and Budget Variance and Forecast Reports) with management team and Business Assistants. Applying basic understanding of financial concepts and business acumen, consolidate and ensure comprehensive information and analysis is delivered on a timely basis. Advise of possible overspends and offer solutions to control expenses.
• Create, design and maintain operating reports as required ensuring comprehensive information and analysis along with timely delivery. Ensure accuracy and integrity of data, information through analysis, research and collaboration with Divisional staff.

Job Requirements

• Education: Undergraduate Degree
• Experience: Minimum years – including 2 years’ experience in a similar role
• Advanced skills in MS Office applications such as MS Forms, Excel, PowerPoint
• Experience in public sector and unionised environments considered an asset.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [e-mail]. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [e-mail].

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [e-mail]. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

Application Closing Date

To apply for this position, please submit your application by the closing date.