EvTOC Applications Engineer

Evertz; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global leader in broadcast technology in Burlington seeks a motivated individual for a technical support role. You will provide customer support, conduct software and hardware validation, and collaborate across teams to improve products. Ideal candidates are detail-oriented, possess strong troubleshooting skills, and have relevant experience in QA. The role offers a competitive salary, benefits, and a casual work environment, emphasizing work-life balance and career growth opportunities.

Benefits

Employer funded benefits program

Career progression

Work-life balance

Social events and sports teams

Qualifications

• Work experience in Software Validation, Quality Assurance (QA), or related fields.
• Eligible for international travel and able to work independently.
• Knowledge of data communication networks and Linux is desirable.

Responsibilities

• Provide technical customer support and problem resolution.
• Conduct functional system testing and validate hardware/software.
• Collaborate with teams for product design cycle testing.

Skills

Technical customer support

Troubleshooting

Communication skills

Analytical problem-solving

Detail-oriented

Education

Degree or Diploma in Computer, Electrical or Systems Engineering

Tools

Jira

Confluence

Testrail

Job description

The evTOC team at Evertz is seeking a motivated and self‑driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast‑paced environment, and is eager to take initiative in expanding their skills and knowledge.

What You’ll Do

• Provide technical customer support including problem replication / resolution
• Experience in dealing with in‑house and/or external end customers
• Functional system level testing and validation of Software and Hardware
• Collaborate with development team to plan tests through product design cycle
• Generate and follow‑up with defects tracked in a project management database
• Work with multiple teams and departments across the company to validate solutions
• Create and update test procedures and conformance forms, help update product documentation
• Maintain Lab testing equipment and troubleshoot hardware/software issues
• Assist with demo preparation
• Help identify, define, and design improvements for the product line

Requirements

• Work experience in a similar or related field – Software Validation, Quality Assurance (QA), Hardware Validation, System Test Engineering
• Degree or Diploma in Computer, Electrical or Systems Engineering, Broadcast Television/ Film and/or Media Production is an asset
• Experience in data communication networks and associated protocols and technologies such as TCP, UDP, Multicasting, QoS, RTP, TLS, SNMP, HTTP/HTTPS, DNS, DHCP, Layer 2 and 3 switching, firewalls, NATs and basic network security principles is an asset
• Knowledge of Linux is desirable
• Experience with Jira, Confluence and/or Testrail is an asset
• Understanding video and compression is desirable
• Must be eligible for international travel and be able to work alone with little or no supervision
• A clear and concise communicator with excellent verbal and written communication skills
• Proven troubleshooting and analytical problem‑solving skills
• Detail oriented and observant

What We Offer

• Employer funded benefits program
• Competitive total compensation package
• Work‑Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

Location

Burlington, Ontario

Hours

Monday - Friday, 40 hours.

Vacancy

This is an existing position.

Salary Range

$40K CAD - $60K CAD, based on experience.

About Us

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian‑owned and Canadian‑managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!