evTOC Applications Engineer

Evertz Microsystems Limited; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading broadcast equipment manufacturer in Burlington is seeking a Technical Customer Support Specialist. This full-time role involves providing technical support, collaborating with teams to validate solutions, and maintaining testing equipment. The ideal candidate should possess experience in Software Validation, excellent communication skills, and a degree in Engineering or a related field. Competitive compensation and employer-funded benefits are offered.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Career Progression

Casual Work Environment

Social Events and Sports Teams

Qualifications

• Work experience in Software Validation or Quality Assurance.
• Experience in data communication networks and protocols.
• Knowledge of Linux is desirable.

Responsibilities

• Provide technical customer support, resolving issues.
• Collaborate with development to plan tests.
• Maintain lab testing equipment and troubleshoot issues.

Skills

Problem-solving skills

Analytical skills

Attention to detail

Communication skills

Education

Degree or Diploma in Engineering, Broadcast Television or Media Production

Tools

Jira

Confluence

Testrail

Job description

What you’ll do:

• Provide technical customer support including problem replication / resolution
• Experience in dealing with in-house and/or external end customers
• Functional system level testing and validation of Software and Hardware
• Collaborate with development team to plan tests through product design cycle
• Generate and follow-up with defects tracked in a project management database
• Work with multiple teams and departments across the company to validate solutions
• Create and update test procedures and conformance forms, help update product documentation
• Maintain Lab testing equipment and troubleshoot hardware/software
  issues
• Assist with demo preparation
• Help identify, define, and design improvements for the product line

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

• Work experience in a similar or related field – Software Validation, Quality Assurance (QA), Hardware Validation, System Test Engineering
• Degree or Diploma in Computer, Electrical or Systems Engineering, Broadcast Television/ Film and/or Media Production is an asset
• Experience in data communication networks and associated protocols and technologies such as TCP, UDP, Multicasting, QoS, RTP, TLS, SNMP, HTTP/HTTPS, DNS, DHCP, Layer 2 and 3 switching, firewalls, NATs and basic network security principles is an asset
• Knowledge of Linux is desirable
• Experience with Jira, Confluence and/or Testrail is an asset
• Understanding video and compression is desirable
• Must be eligible for international travel and be able to work alone with little or no supervision
• A clear and concise communicator with excellent verbal and written communication skills
• Proven troubleshooting and analytical problem-solving skills
• Detail oriented and observant

Job Type: Full-time

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!