Everyday Banking Associate - Part Time - Park Royal Branch

Beem Credit Union; West Vancouver; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Extended health coverage

Dental care

Disability coverage

Vacation and personal days

RRSP contributions

Free banking accounts

Mortgage and lending rates

Job summary

Beem Credit Union in West Vancouver is seeking an Everyday Banking Associate to deliver accurate cash services, support fraud prevention, and provide goal-based financial guidance at the Park Royal branch.

In this sales-driven role, you’ll balance high-volume teller duties with financial coaching, digital onboarding, and proactive member relationship building, working a Monday and Saturday schedule with extra shifts on request.

Qualifications

• High school diploma or equivalent; post-secondary education in business/finance is an asset.
• 1-2 years in customer service, cash handling, or financial services.
• Strong attention to detail and accuracy in transactions.
• Proven ability to establish, nurture, and strengthen member relationships through trust and proactive engagement.
• Excellent communication and interpersonal skills.
• Ability to learn and adapt to digital banking tools.

Responsibilities

• Deliver accurate everyday cash services and support fraud prevention.
• Grow the business through proactive relationship building and tailored advisory conversations.
• Balance high-volume transactions with financial coaching and digital onboarding.
• Provide coaching on self-serve tools and assist digital migration efforts.

Skills

Customer service

Cash handling

Communication skills

Digital banking

Relationship building

Attention to detail

Education

High school diploma

Post-secondary education in business or finance (asset)

Job description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about

The Everyday Banking Associate serves as a trusted frontline advisor with a primary focus on delivering accurate everyday cash services and supporting fraud prevention while providing goal-based financial guidance. This is a sales-driven role that grows the business through proactive relationship building, tailored advisory conversations and a focus on achieving member-centric goal. The Associate delivers exceptional in-branch experiences by balancing high-volume transactional support with foundational financial coaching and digital onboarding. The incumbent champions Beem’s People First and Digital First values by meeting members where they are and leveraging digital tools to enhance efficiency, engagement, and long-term financial confidence.

This role is based out of our Park Royal branch in West Vancouver, working a set schedule of Monday and Saturday weekly, plus additional shifts upon request.

What you’ll do

Everyday Banking and Cash Services

• Execute day-to-day banking needs for members, ensuring personalized advisory and service delivery.
• Lead all cash-related activities including deposits, withdrawals, foreign exchange, cheque certification, and other teller transactions.
• Maintain strict adherence to cash handling procedures, ensuring accurate balancing and proactive fraud detection.
• Support branch opening/closing activities and dual-control cash operations.
• Act as the branch’s primary resource for complex cash-related inquiries.

Advice-First Member Engagement

• Welcome members and manage lobby flow to ensure a positive branch experience.
• Initiate needs discovery during transactions to identify opportunities for savings, credit, or payment solutions.
• Provide tailored recommendations using everyday banking products and services.
• Introduce and educate members on digital and self-serve tools (e.g., online banking, ATMs) for convenience and efficiency.

Financial Advice and Referrals

• Engage members in conversations to uncover financial goals and recommend appropriate everyday banking solutions.
• Educate members on available financial options, tools, and benefits to support informed decision-making.
• Fulfill lending assessments and needs, referring complex needs to specialized lending and insurance growth partners, ensuring a seamless member experience.

Digital Empowerment

• Provide coaching on self-serve tools during or after member interactions.
• Troubleshoot in-the-moment issues, such as card access or mobile banking setup.
• Support digital migration initiatives while maintaining excellence in in-person service delivery.

A little about your qualifications

• High school diploma or equivalent; post-secondary education in business or finance is an asset.
• 1-2 years' experience in customer service, cash handling, or financial services preferred.
• Strong attention to detail and commitment to accuracy in all transactions.
• Proven ability to establish, nurture, and strengthen member relationships through trust and proactive engagement.
• Excellent communication and interpersonal skills with a member-first mindset.
• Ability to learn and adapt to digital banking tools and processes.
• Equivalent combination of the above may be appropriate.

Total Rewards

• Compensation: Hourly salary of $26.11, with pay based on your skills and experience, and performance bonuses tied to shared goals.
• Health & Wellness: Extended health coverage (including mental health support), dental care, and disability coverage.
• Time Away: Vacation and personal days to rest, recharge, and manage life outside of work.
• Retirement & Financial Well-being: Generous RRSP contributions, in-house financial advice, and flexible options to add your own contributions.
• Beem Member Perks: Free banking accounts, special mortgage and lending rates, and preferred financial perks.

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.