Everyday Banking Advisor Overnight - Advice Centre
RBC
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Benefits offered by this job
Job summary
RBC is seeking an Overnight Banking Advisor to deliver exceptional customer service across phone, email, chat, video, social media or mobile. This full-time, shift-oriented role offers flexibility to work from home and/or centre, with a pathway to build a long-term career in RBC Advice Centres.
You will engage clients across channels, resolve issues promptly, support teammates, and promote RBC digital tools while maintaining compliance and client trust.
Qualifications
- Demonstrated ability to handle diverse client scenarios across channels.
- Strong problem-solving skills to address banking needs.
- Proactive approach to deliver personalized client experiences.
- Comfort with learning and using RBC digital tools.
- Excellent active listening and rapport-building abilities.
- Ability to work in a fast-paced, multi-tasking environment.
Responsibilities
- Proactively engage with RBC clients through various channels to deliver an outstanding customer service experience.
- Respond empathetically to questions, assist with banking solutions, and resolve concerns at first contact.
- Support colleagues to help meet client needs and achieve team results.
- Collaborate with partners to act as one RBC team.
- Adhere to compliance routines to protect client and shareholder interests.
- Educate clients on RBC digital capabilities and self-serve options.
Skills
Job description
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. With a passion to deliver exceptional customer service and provide solutions for client’s needs, you can build a long-term career in our Advice Centres.
You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. With a passion to deliver exceptional customer service and provide solutions for client’s needs, you can build a long-term career in our Advice Centres.
- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
- Ability to work independently, proven time management, organizational and problem-solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
- Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 10:00 PM to 8:00 AM
- Bilingualism (English/French) is an asset
- Past experience in a customer service role where you provided a variety of needs based solutions
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.
ACDIPOSTINGS
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy
Additional Job Details
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
Mississauga
Canada
37.5
Full time
PERSONAL & COMMERCIAL BANKING
Regular
Salaried
2026-08-21
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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