Event Technical Supervisor - Fairmont Banff Springs

Encore; Banff; On-site; CAD 52,000 - 53,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Group insurance benefits

Life insurance

Night shift premium

RRSP

Long-term care insurance

Maternity and parental benefits

Deferred Profit-Sharing Plan (DPSP)

Learning/training paid by employer

Paid time off (volunteering orpersonal

Team building opportunities

Transportation provided by employer

Parking available

Travel insurance

Wellness program

Job summary

Encore in Banff is seeking a Technical Supervisor to lead the on-site AV team, ensuring smooth equipment setup, operation, and breakdown while delivering excellent customer service to clients and hotel guests.

You will train staff, manage daily floor activities, and coordinate with management on labor and scheduling, maintaining equipment readiness and client satisfaction in a hotel/conference setting.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio visual experience is required.
• Internal applicants must be Technical 1-Star Certified before applying; external applicants must achieve it within 60 days of start date.
• Knowledge of technical theory.
• Advanced problem solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.

Responsibilities

• Operate, set up, and breakdown AV equipment as listed in the qualifications.
• Troubleshoot technical issues and resolve problems quickly.
• Ensure security and safety measures are followed.
• Maintain relationships with clients and ensure equipment works on site.
• Train technicians and mentor new hires.
• Organize daily floor activities and coordinate labor needs and scheduling.
• Maintain equipment sheets and inventory counts.

Skills

Customer service

Hospitality

Technical theory

Problem solving

Team leadership

Education

Bachelor’s degree preferred

Tools

Technical 1-Star Certification

Job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
• Serves as a mentor for new hires.
• Models and reinforces a positive working environment centered around company values.

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Ensures the equipment sheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred
• 3-5 years of customer service or hospitality experience is preferred
• 3-5 year of audio visual experience is required
• Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
• Knowledge of technical theory
• Advanced problem solving skills
• Experience leading workflow and team members
• A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Manages Ambiguity

Drive Results

• Directs Work
• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

Hourly Pay Range: $37.50- $38.50

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Benefits

Health benefits

• Dental plan

• Disability benefits

• Health care plan

• Paramedical services coverage

• Vision care benefits

Financial benefits

• Group insurance benefits

• Life insurance

• Night shift premium

• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

• Maternity and parental benefits

Other benefits

• Deferred Profit-Sharing Plan (DPSP)

• Learning/training paid by employer

• Other benefits

• Paid time off (volunteering or personal days)

• Team building opportunities

• Transportation provided by employer

• Parking available

• Travel insurance

• Wellness program

• Maternitty, Paternity benefits

Work Environment (40 hours per week)

Work schedules may vary and include day, evening, and weekend shifts. Overtime applies to hours worked beyond 40 hours per week.

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Location : 2385 Fairmont Banff Spring Alberta

Language of work : English

If you have any questions regarding this position, please feel free to contact me at: [e-mail]

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.