Event Staff (Operations & Customer Experience)

National Esports; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

An esports company in Toronto, Canada is seeking on-site event team members for tournaments and industry events. The role involves setting up equipment, assisting attendees, and managing tournament operations. Ideal candidates are friendly, reliable, and enjoy working under pressure in live environments. This is not a remote position. Experience with tournament administration tools is preferred, but a passion for gaming and exceptional customer service skills are essential.

Qualifications

• Interest in esports, events, gaming, or customer service.
• Ability to work well under pressure in live environments.
• Clear communication and presentation of a professional image.

Responsibilities

• Setup and teardown of equipment and stations.
• Assist attendees with check-in and answer questions.
• Register players and handle tournament administration.
• Maintain clean and organized event space.

Skills

Customer service

Teamwork

Communication

Tools

Challonge

Start.gg

Battlefy

Job description

We are building an on‑site event team for esports tournaments, mixers, and industry networking events. These staff members are the frontline of the experience — responsible for setting up equipment, assisting attendees, gathering customer feedback, and helping administer esports tournaments.

This is not a remote role. You will work on location during events, helping ensure smooth operations and an excellent customer experience.

Key Responsibilities

Event Setup & Teardown

• Help set up equipment, stations, and venue layout
• Manage cables, tables, gear organization, signage, etc.
• Assist with teardown and packing after the event

Customer Experience & Support

• Greet attendees & assist with check‑in
• Answer questions about the event or tournament rules
• Provide a welcoming and professional environment
• Guide attendees to different stations / activities

Tournament Administration

• Register players & confirm participation
• Assist with score reporting & brackets
• Ensure rules are followed and disputes are handled correctly
• Coordinate with the event lead during live matches

Marketing & Engagement

• Collect attendee info for raffles & marketing
• Promote social media engagement (follow/like/share)
• Record feedback & suggestions from guests
• Assist with giveaways, raffles, and prize announcements

General Duties

• Maintain clean, organized event space
• Follow team leads’ instructions
• Support VIPs, sponsors, and vendors as needed

Ideal Candidate

• Likes esports, events, gaming, or customer service
• Works well under pressure and in live environments
• Is friendly, reliable, and task‑oriented
• Can communicate clearly and present a professional image
• Wants real experience in the esports industry

Skills (Preferred but Not Required)

• Tournament admin experience (Challonge, Start.gg, Battlefy, etc.)
• Event operations / retail / customer service
• Tech setup (basic computer & console hardware knowledge)
• Social media experience