Event Parking Supervisor

Vancouver; Vancouver; On-site; CAD 32,000 - 42,000; Part time

Job summary

The Home Depot in Vancouver is seeking a Lot Associate to help customers succeed by guiding them to the right solutions for their projects. Primary duties include loading orders into customer vehicles and keeping the parking lot safe and welcoming, with strong emphasis on customer service and GET behaviours.

You will maintain carts, engage customers to understand their needs, assist with loading and securing merchandise, and follow safety policies.

Qualifications

• Interpersonal and organizational skills required.
• Experience in customer service preferred.

Responsibilities

• Load orders into customer vehicles safely and efficiently.
• Maintain a sufficient quantity of carts near store entrance.
• Ask open-ended questions to identify customer needs and project scope.
• Assist customers with loading and securing merchandise in their vehicles.
• Follow Safe Loading Training and company safety policies.

Skills

Interpersonal skills

Organizational skills

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.