Event Operations Manager (Banquet Operations)

Fairmont Hotels and Resorts; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A premier hotel in Calgary is seeking an Event Operations Manager to oversee day-to-day event execution. The ideal candidate will have a minimum of 1 year of experience in a similar role within a luxury hotel environment, possess strong leadership skills, and demonstrate exceptional organizational abilities. This position offers opportunities for talent development and participation in corporate social responsibility initiatives.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for talent development

Qualifications

• Minimum of 1 year of experience as an Event Operations Manager, or 2+ years as an Assistant Event Operations Manager in a luxury hotel.
• Strong leadership and effective management skills.
• Experience in a unionized work environment is a definite asset.

Responsibilities

• Oversee daily event operations in the hotel and manage service colleagues.
• Support the development of service standards.
• Foster communication and relationships within the team.

Skills

Leadership abilities

Organizational skills

Task delegation

Communication skills

Education

Post-secondary degree in Hospitality or Food and Beverage Management

Tools

ProServe certification

First Aid certification

Job description

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Job Description

Event Operations Manager (Banquet Operations)

Reporting to the Director of Event Operations, this leadership position will help oversee the day-to-day execution of all events within the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off‑site catering events throughout the year.

• Oversee the daily event operations in the hotel by adhering to established policies, procedures, and client Banquet Event Orders.
• Manage the service colleagues (Servers and Porters) and Event Operations Supervisors during your shift to ensure event execution at a luxury level.
• Support the development and enhancement of service standards by meticulously managing departmental Standard Operating Procedures and paying exceptional attention to detail.
• Strengthen the leadership abilities of Event Operations Supervisors, fostering skills in decision‑making, performance management, function planning, process analysis, and building a sense of urgency and ownership.
• Foster effective communication and collaborative relationships with all Leaders, Colleagues, and Supervisors within the Event Operations Department.
• Evaluate procedures, policies, and operational methods regularly, recommending improvements as necessary.
• Contribute to the department's financial success by monitoring productivity, revenue, and costs, and proactively implementing suitable programs or procedures.
• Coordinate with other Food and Beverage departments to ensure resource sharing and unified operations across the division.
• Ensure all departmental equipment, fixtures, and furniture are well‑maintained and used safely.
• Promote a strong safety culture within the department, ensuring adherence to Health and Safety standards.
• Operate in compliance with the Collective Agreement, being well‑versed in its articles and maintaining positive employee relations.
• Meet or exceed all targeted objectives related to our organizational pillars.

Qualifications

• Minimum of 1 year of experience as an Event Operations (Banquets) Manager, or 2+ years as an Assistant Event Operations (Banquets) Manager, ideally in a luxury hotel environment.
• Post‑secondary degree in Hospitality or Food and Beverage Management is an asset.
• Highly organized, with the ability to manage multiple tasks simultaneously.
• Demonstrated skill in delegating tasks to team members and ensuring successful completion.
• Strong, proven leadership abilities and effective management skills.
• Experience in a unionized work environment is a definite asset.
• ProServe certification is required.
• First Aid certification is an asset.

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.