Event Operations Intern

MLSE; Toronto; On-site; CAD 38,000 - 46,000; Full time

Job summary

MLSE is seeking a motivated intern to support the Event Operations team at Scotiabank Arena. The role focuses on developing and maintaining detailed operational maps using AutoCAD and Autodesk tools, documenting BOH areas, storage, and asset placement to enable consistent event readiness.

Work closely with Venue Services, Security, F&B, and other stakeholders to support event planning, onboarding, training, and day-of operations. Reports to the Senior Manager, Event Operations.

Qualifications

• Experience reading and interpreting technical drawings is beneficial.
• Familiarity with AutoCAD or similar CAD tools is a plus.
• Strong attention to detail and ability to translate operations into visuals.

Responsibilities

• Build and update AutoCAD drawings and event maps for Scotiabank Arena.
• Document back-of-house areas, storage rooms, corridors, and staging spaces.
• Specify asset locations and equipment for event readiness.
• Translate operational requirements into clear drawings and layouts.
• Collaborate with internal stakeholders to standardize Event Ready materials.
• Conduct venue walkthroughs to validate drawings against real conditions.
• Identify gaps between Leafs and Raptors configurations and document differences.
• Maintain a centralized library of venue drawings and related docs.

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

As part of the Event Operations team, you will collaborate with Venue Operations and key operational stakeholders at Scotiabank Arena to support the continued development and implementation of the Scotiabank Arena's "Event Ready" operating framework for Toronto Maple Leafs and Toronto Raptors games. The primary focus of this role will be to develop and maintain detailed operational event maps using AutoCAD and Autodesk tools, documenting the use of back-of-house (BOH) areas, storage spaces, operational staging areas, equipment and assets, and other critical venue spaces. The intern will help translate existing operational practices, standards, and responsibilities into clear visual documentation that complements the Operations Handbook and creates a consistent and repeatable approach to event readiness.

Working closely with Event Operations, Venue Services, Fan Services, Security, Food & Beverage, and other venue stakeholders, the intern will help build an integrated operational resource that supports event planning, onboarding, training, event-day execution, and continuous improvement.

Reports to: Senior Manager, Event Operations

RESPONSIBILITIES:

• Build upon the existing Scotiabank Arena Venue Operations Handbook by developing the supporting spatial and visual documentation required to further define the venue's Event Ready operating standards.
• Collaborate with Event Operations and other Scotiabank Arena stakeholders to understand and document who performs key operational activities, when they occur, how they are completed, and where they take place within the venue.
• Create, update, and maintain detailed AutoCAD drawings and operational event maps for Toronto Maple Leafs and Toronto Raptors games, identifying the intended use and configuration of key venue spaces.
• Document back-of-house areas, storage rooms, corridors, event-level spaces, operational staging areas, and other event-critical locations, including the positioning of operational assets and equipment required to prepare the building for an event.
• Support the development of a consistent "Event Ready" standard by translating operational requirements, existing procedures, venue walkthroughs, and stakeholder feedback into clear drawings, layouts, maps, and supporting documentation.
• Conduct venue walkthroughs with operational teams to validate drawings and Operations Handbook requirements against actual event-day conditions, identify gaps or inconsistencies, and ensure documentation accurately reflects how the building operates.
• Work with operational leaders to identify and document differences between Toronto Maple Leafs and Toronto Raptors configurations, including event-specific space requirements, operational asset locations, staging requirements, and workflows.
• Assist in creating and maintaining a centralized and organized library of venue drawings, event maps, floor plans, operational standards, and supporting documenta