Event Catering Lead – Banquets & VIP Service

Aramark; Canada; Hybrid; CAD 27,000 - 39,000; Full time

Job summary

Aramark is seeking a Seasonal Hourly Catering Lead to join our Catering Team. You will oversee banquet and catering events, train staff, and ensure service excellence across multiple locations, including NHL and VIP events.

The role requires strong organization, clear communication, and adherence to Aramark standards. Under supervision of the Catering Manager, you’ll manage set-ups, teardowns, inventory, and daily operations, while maintaining safety and quality of food and service.

Qualifications

• 1-year supervisory experience required.
• Must read, write, and understand verbal instructions in English.
• Strong time management and organizational skills.
• Excellent Guest Service Skills with managing VIP Clientele and ability to work in a team environment.
• Flexible schedule to work mornings, evenings, weekends, and holidays for NHL Hockey games, Ottawa Charge Hockey games, backstage catered events for concerts and other catered events as required.
• Proficient with Microsoft Office Applications (Word, Excel).
• Must be SMART SERVE Certified.
• Knowledge and previous experience with Micros Point of Sale System and Eigen payment Systems is an asset.

Responsibilities

• Lead and execute banquet and catering events with initial direction from Catering Manager
• Be a hands‑on Lead providing guidance to the catering team with positive motivation and effective communication
• Monitor and take corrective action to ensure service complies with Aramark policies and procedures, as well as Health and Safety Standards
• Oversee and assist in all event set‑ups and teardowns
• Assist in the delivery of events and hospitality in multiple locations, by following the Banquet Event Orders and Riders
• Maintain all serving schedules as stipulated on the Banquet Event Orders; ensure that all food items are delivered and served in a timely manner
• Ensure tables, buffets, bars and service areas are kept clean and set accordingly based off Aramark Catering standards and proper procedures
• Complete supervisory tasks as required, as well as ensuring all staff follow and execute opening & closing duties
• Uphold and Maintain food production, that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard‑free environment.
• Ensures all catering storage areas are kept clean and organized
• Maintain equipment and all other catering supplies
• Ability to understand and follow directions from the Manager/Director
• Ability to frequently lift, push, pull, or carry items up to 50lbs
• Ability to walk or stand for extended time periods
• Maintain and implement daily and monthly inventory counts, shift briefs, stock shortages, maintenance and wastage records
• Involves working with chemicals, heated equipment, steam and other risk conditions
• May be responsible for opening and closing of events during irregular hours unassisted

Skills

Supervisory experience

English proficiency

Time management

Communication skills

MS Office

SMART SERVE

VIP guest service

Flexible schedule

Physical fitness

Tools

Micros POS

Eigen payment systems

Job description

Aramark is seeking a Seasonal Hourly Catering Lead to join our Catering Team. You will oversee banquet and catering events, train staff, and ensure service excellence across multiple locations, including NHL and VIP events.

The role requires strong organization, clear communication, and adherence to Aramark standards. Under supervision of the Catering Manager, you’ll manage set-ups, teardowns, inventory, and daily operations, while maintaining safety and quality of food and service.