Evening Service Advisor

Bayview Trucks - Saint John; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A truck and equipment dealership in Saint John is seeking an Evening Service Advisor. The role involves welcoming customers, managing repair orders accurately, and ensuring clear communication throughout the repair process. Candidates should have a minimum of 3 years in an automotive dealership, with strong customer service skills and proficiency in Windows programs. Benefits include a competitive salary and comprehensive health care options.

Benefits

Competitive Salary

Extended Health Care

Dental Care (Basic + Major)

Vision Care

Paid Time Off

Life insurance

RRSP match

Store discount

Wellness Reimbursement

Qualifications

• Minimum of 3 years Automotive / Truck dealership experience.
• Experience as a service advisor for at least 2 years.
• Customer service experience for at least 2 years.

Responsibilities

• Greet and welcome customers.
• Open repair orders with accurate information.
• Maintain communication with customers throughout the repair process.
• Ensure all charges are calculated and posted accurately.
• Identify preventative maintenance services for customers.

Skills

Strong computer skills

Excellent Customer Service Skills

Ability to prioritize

Tools

MS Excel

MS Word

KARMAK

Job description

Bayview Trucks & Equipment Ltd.

is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and to Dartmouth.

Reporting to the Service Manager, the Evening Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

Responsibilities

• Greet and WELCOME customers.
• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders.
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized work space and adhere to all company policies and procedures.
• Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

• Strong computer skills with an emphasis on Windows based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment.
• Experience with KARMAK is an Asset.

Job Types

• Full-time
• Permanent

Benefits

• Competitive Salary
• Extended Health Care
• Dental Care (Basic + Major)
• Vision Care
• Paid Time Off
• Life insurance
• RRSP match
• Store discount
• Wellness Reimbursement

Schedule

• 8 hour shift
• Evening shift
• Monday to Friday

Experience

• service advisor : 2 years (required)
• Customer Service : 2 years (required)