Evening Service Advisor

Moncton; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive service provider in Moncton is seeking a confident and energetic Service Advisor. In this full-time role, you will greet customers, manage repair orders, verify warranty claims, and maintain clear communication with clients throughout the repair process. The ideal candidate has a minimum of 3 years of experience in an automotive/truck dealership and excellent customer service skills. Comprehensive training and benefits are offered.

Benefits

Competitive Salary

Paid Time Off

Extended Health

Dental

RRSP Match

Wellness Reimbursement

Boot Reimbursement

Paid training

Qualifications

• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize in a fast-paced environment.
• Strong computer skills with an emphasis on Windows-based programs.

Responsibilities

• Greet and welcome customers and open repair orders with accurate information.
• Verify warranty eligibility and process warranty claims.
• Maintain communication with customers throughout the repair process.

Skills

Customer Service

Time Management

Sales Experience

Dealership Experience

Automotive Repair

Tools

MS Excel

MS Word

Job description

Overview

Come work for the best! We welcome you to apply today to join our family at Bayview. Here youre able to contribute to our goal of providing an extraordinary experience to all of our clients. At Bayview we set each member up for success by providing comprehensive highly specialized training for each position within our organization complete with on-the-job training and ongoing personal development.

Bayview Trucks & Equipment Ltd. is a Full Service Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment with 5 locations in New Brunswick (Saint John Fredericton Moncton Woodstock & Bathurst) and two in Nova Scotia New Glasgow and COMING SOON to Dartmouth.

Benefits

• Competitive Salary
• Paid Time Off
• Extended Health
• Dental (Basic Dental)
• RRSP Match
• Wellness Reimbursement
• Boot Reimbursement
• Paid training

Responsibilities

• Reporting to the Service Manager the Service Advisor is a confident energetic CUSTOMER FOCUSED member of the Service department.
• Greet and WELCOME customers. Open Repair orders with accurate and thorough information including the details of the vehicle concerns to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process including the customers approval of the repair an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type

• Full-Time

Experience

years

Vacancy

• 1