Evening Residence Counsellor – Front Desk

Canada's National Ballet School; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading arts organization in Toronto is seeking a full-time Evening Residence Counsellor to ensure the safety and well-being of boarding students. This dynamic role involves supporting daily operations and fostering a compassionate environment. Candidates with a relevant diploma and experience in residential settings are encouraged to apply. The position requires strong communication skills and an ability to manage multiple tasks effectively.

Qualifications

• 2+ years of directly-related work experience working with children in a residential setting.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to use public transportation for appointments.

Responsibilities

• Foster a compassionate and safe environment for students.
• Chaperone students to meals and activities ensuring their safety.
• Manage reception duties and maintain a professional environment.

Skills

Interpersonal Communication

Attention to Detail

Team Collaboration

Education

Relevant diploma in Child Youth Work, Social Work, or equivalent

Tools

Microsoft Office

G-suite

Job description

Overview

Canada’s National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor – Front Desk.

This is a fantastic opportunity to become part of a dynamic team that supports the transformative power of dance across all ages and abilities.

About Us At NBS, you’ll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has 300+ employees supporting programs ranging from professional ballet training, community engagement, and ground-breaking health initiatives. Our collaborative work culture thrives on creativity, passion, and continuous growth. NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector. We recognize our responsibility as Canada’s largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.

Your Role

Reporting to the Head of Residence, the Evening Residence Counsellor – Front Desk plays a key role in ensuring the safety, well-being, and positive experience of boarding students while supporting the smooth daily operations of Residence.

Shift

Monday to Friday 4:00 PM to 11:00 PM. This position works in a residence (homelike environment).

Residence is a multi-story building therefore moving between floors is required. Travel is required to take students to and from the airport, appointments, etc.

Responsibilities

• Foster a compassionate, respectful, and safe environment for students while providing guidance, support, and healthy boundaries
• Chaperone students to meals, classes, activities, and events, ensuring their safety and well-being
• Collaborate with Residence leadership and Child & Youth Counsellors to support daily operations and student needs
• Administer medications in line with policies and respond promptly to incidents, completing required reports
• Manage reception duties: greeting visitors, responding to inquiries, handling correspondence, and maintaining a safe, professional space
• Track and communicate attendance, absences, and appointments, liaising with parents and staff as required
• Coordinate schedules and appointments across departments on behalf of students
• Exercise sound judgment and problem-solving in consultation with colleagues and Residence leadership
• Maintain professionalism, discretion, and confidentiality when communicating with parents, staff, and medical professionals
• Assist with managing student accounts and other administrative responsibilities
• Perform other duties as assigned

Qualifications

• Relevant diploma in Child Youth Work, Social Work, Child Studies or equivalent (i.e. psychology, sociology) and 2+ years of directly-related work experience working with children in a residential setting
• Strong interpersonal and communication skills, both written and verbal, to effectively manage communications with parents
• Ability to complete tasks with a high degree of attention to detail
• Proficient technical skills including Microsoft Office (Word and Excel) and G-suite
• Work well in a team and independently in a fast-paced environment
• Ability to use public transportation to take students to / from appointments
• Successful candidates must supply Canada’s National Ballet School with a Vulnerable Sector Check in accordance with the School’s Child Abuse / Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS