EV Technician (Commercial)- Quebec

Motiv Electric Trucks; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

An innovative electric vehicle manufacturer is seeking an enthusiastic EV Field Support Technician. The role involves diagnosing, repairing, and providing customer support for electric trucks and buses. With a strong emphasis on customer service and technical expertise, the position requires travel and offers comprehensive health benefits, training opportunities, and a supportive work environment.

Benefits

Comprehensive health benefits

401(k)

Generous PTO and paid holidays

Online training and development programs

Bicycle-friendly environment

Qualifications

• 3–5 years of relevant experience in a technical role.
• Experience with Controller Area Networks (CAN) and high-voltage electrical systems.
• Strong interpersonal, organizational, and time management skills.

Responsibilities

• Provide technical service and customer assistance during site visits.
• Diagnose, assess, troubleshoot, and repair customer vehicles.
• Prepare diagnostic reports and communicate updates to the technical team.

Skills

Analytical problem-solving

Customer service knowledge

Communication skills in French and English

Knowledge of electric mobility components

Proficient with Microsoft Office

Education

Associate's or bachelor's degree in a technical, science, or engineering field

Job description

Founded in 2009 and headquartered in the San Francisco Bay Area, Motiv is a leading manufacturer of medium-duty, zero-emission electric trucks and buses. Motiv produces a range of vehicles, including step vans, shuttle buses, box trucks, and work trucks, all of which eliminate tailpipe CO2 emissions and particulate matter, while offering drivers and passengers a more comfortable, healthier, and safer ride. Motiv's operational cost savings and environmental performance help customers meet increasingly stringent emissions standards and achieve their Net-Zero, ESG, or other climate commitments.

Job Summary:

We are seeking a smart, enthusiastic EV Field Support Technician to join us in transforming the industry. Reporting to a Senior Customer Support Leader, you will ensure successful deployment of Motiv's truck fleet. You will work directly with the Customer Support team, developing expertise in the operation and debugging of Motiv's electric powertrain to provide top-quality support. This customer-facing role requires strong customer service skills and exceptional technical ability. The position is remote, based on location, with primary responsibilities including diagnosis, repair, and working with leadership to minimize future failures.

Supervisory Responsibilities:

• None

Responsibilities:

• Provide technical service and customer assistance during site visits, maintaining strong relationships.
• Diagnose, assess, troubleshoot, and repair customer vehicles, following quality standards and reporting failures.
• Prepare diagnostic reports and provide updates on troubleshooting and repairs.
• Maintain tools, equipment, and materials used during service calls.
• Operate company and customer vehicles following proper laws and procedures.
• Follow organizational protocols and communicate updates to the technical team.
• Analyze remote monitoring data for performance and utilization insights, and suggest improvements.
• Maintain high standards of customer service and team performance.
• Proficiency with basic computer skills and adaptability to software systems including diagnostics and schematics.
• Travel as needed (up to 80%) for training and support.

Required Skills and Abilities:

• Analytical problem-solving skills, managing multiple issues and adapting to changing priorities.
• Ability to translate technical expertise into practical solutions efficiently.
• Knowledge of customer service principles.
• Excellent communication skills in French and English, capable of engaging with diverse stakeholders and the public.
• Advanced knowledge of electric mobility components and systems.
• Ability to analyze complex vehicle data logs under tight timelines.
• Strong interpersonal, organizational, and time management skills.
• Proactive, independent, and detail-oriented.
• Proficient with Microsoft Office and related software.

Education and Experience:

• Associate's or bachelor's degree in a technical, science, or engineering field.
• 3–5 years' relevant experience.
• Experience with Controller Area Networks (CAN) and high-voltage electrical systems.
• Knowledge of automotive product development and design disciplines.

Physical Requirements:

• Sitting for extended periods and working on a computer.
• Ability to lift up to 35 pounds.

Candidates only, please; no recruiters.

Benefits & Perks:

• Comprehensive health benefits, 401(k), life insurance, and wellness programs.
• Generous PTO and paid holidays.
• Online training and development programs.
• Bicycle-friendly environment with storage and scenic location.
• Regular social and cultural events.