Equipment Technical Support Representative

Inland Truck & Equipment; Fort St. John; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Extended Medical

Dental

RRSP with employer matching

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Annual boot allowance

Job summary

Inland Truck & Equipment is seeking an experienced Equipment Technical Support Representative to support our Corporate Equipment Service team across British Columbia. This field-based role involves diagnosing complex equipment issues, coordinating with technicians and manufacturers, and traveling to client sites.

A company truck is provided for travel. The position emphasizes mentoring technicians, delivering training, and maintaining high uptime for customer equipment.

Qualifications

• Extensive experience diagnosing and diagnosing complex forestry and heavy equipment issues.
• Ability to mentor technicians and deliver practical on-site training.
• Strong communication with customers, manufacturers, and service teams.

Responsibilities

• Provide advanced diagnostics, troubleshooting, and repair planning for complex equipment.
• Work with Inland technicians and independently on customer equipment at branch shops and sites.
• Support equipment delivery, setup, commissioning, and after-sales service.
• Provide technical support for forestry heads, yarder systems, tethered equipment, and biomass products.
• Coordinate with manufacturers, suppliers, service teams, and customers.
• Investigate recurring failures and document findings to improve reliability.
• Mentor technicians and deliver training on equipment and procedures.
• Support major equipment-down events with clear communication and planning.
• Identify service and repair opportunities while maintaining high customer service standards.
• Follow health and safety requirements in shops and at sites.

Skills

Advanced diagnostics

Troubleshooting

Field service

Mentoring technicians

Customer service

MS 365 knowledge

Tools

Manufacturer tech info systems

Job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

This field-based position supports Inland branches and customers throughout British Columbia.

This position can be based at either the Kamloops, Fort St. John, Langley, or Prince George branch.

THE OPPORTUNITY

Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and other specialized heavy equipment throughout British Columbia.

This field-based position works directly with Inland technicians, service managers, customers, equipment operators, and manufacturers to diagnose complex equipment issues, develop repair strategies, and support reliable equipment operation. The successful candidate will work alongside branch technicians when required and independently on customer equipment in shop and field environments.

As a member of the Corporate Equipment Service Support team, this role shares technical expertise, supports team initiatives, and collaborates to deliver consistent, high-quality support to Inland branches and customers. Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided.

SALARY

The salary range for this position is $85,000 to $100,000 annually.

CANADA BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities
• Annual boot allowance

Your Responsibilities

• Provide advanced diagnostics, troubleshooting, and repair-planning support for complex equipment issues.
• Work alongside Inland technicians and independently on customer equipment at branch shops and customer job sites.
• Support equipment delivery, setup, commissioning, and after-sales service.
• Provide technical support for forestry processing heads, cable and yarder systems, tethered steep-slope equipment, biomass products, and other assigned equipment.
• Coordinate technical assistance with equipment manufacturers, suppliers, service teams, and customers.
• Investigate recurring failures and product reliability concerns, document findings, and help implement effective solutions.
• Mentor technicians and deliver technical training on equipment, repair procedures, new products, and manufacturer programs.
• Support major equipment-down events with clear communication, effective planning, and a strong focus on customer uptime.
• Identify service and repair opportunities while maintaining high standards of customer service.
• Follow all company health and safety requirements when working in shops, at customer sites, and around operating equipment.

Skills And Attributes

• Advanced diagnostic, troubleshooting, and technical problem-solving abilities.
• Ability to work effectively both independently and as part of a service team.
• Strong mechanical aptitude and a practical, field-focused approach to problem solving.
• Ability to mentor technicians and communicate complex technical information clearly.
• Strong organizational skills and the ability to manage multiple active technical issues.
• Professional written and verbal communication skills.
• Strong customer service, interpersonal, and relationship-building abilities.
• Dependable, accountable, and committed to professional business practices.
• Working knowledge of Microsoft 365 and manufacturer technical information systems.

WORKING CONDITIONS AND TRAVEL

This is a field-based, safety-sensitive position involving work in branch shops, customer job sites, forestry operations, and manufacturer facilities. The role may involve exposure to operating heavy equipment, noise, dust, grease, uneven terrain, inclement weather, and temperature extremes.

The successful candidate must be comfortable standing, walking on uneven surfaces, bending, accessing equipment, and working in active repair environments. Required personal protective equipment and company safety procedures must be followed at all times.

Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided.

We are a great place to work, with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology and staying at the forefront of innovation in our industry. With over 2,000 employees across 52 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.