Entry-Level IT Service Operations Analyst (Onsite DC)

OnX Enterprise Solutions; Halifax; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading technology solution provider is seeking a Service Operations Analyst I in Halifax, Nova Scotia. This entry-level technical support role involves providing customer service and assisting clients with IT issues. The ideal candidate has a diploma from a technical school, IT certifications, and strong communication skills. Bilingualism in English and French is highly desirable. The position requires onsite work in a Data Centre environment and offers a pay range of $40,000 - $50,000 CAD annually.

Qualifications

• Experience in a technical support role considered an asset.
• Broad understanding of IT systems.
• Proven track record of providing high-quality customer service.

Responsibilities

• Provide technical support to multiple clients via phone, chat, and email.
• Monitor IT infrastructure and identify potential issues.
• Assist in racking and unracking of devices.

Skills

Excellent communication skills

Problem-solving skills

Technical support

Bilingualism (English and French)

Education

Two years of College or Technical School resulting in diploma

Professional certifications (ITIL, A+, etc.)

Tools

ServiceNow

Job description

A leading technology solution provider is seeking a Service Operations Analyst I in Halifax, Nova Scotia. This entry-level technical support role involves providing customer service and assisting clients with IT issues. The ideal candidate has a diploma from a technical school, IT certifications, and strong communication skills. Bilingualism in English and French is highly desirable. The position requires onsite work in a Data Centre environment and offers a pay range of $40,000 - $50,000 CAD annually.