Entry-Level IT Service Operations Analyst (Onsite DC)

CBTS; Halifax; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading technology solution provider is seeking a Service Operations Analyst I to provide technical support and maintain IT infrastructure. This entry-level role requires strong problem-solving abilities and effective communication skills. Bilingual candidates in English and French are highly desirable. The position involves working on-site in Halifax with a salary range of 40,000 - 50,000 CAD per year.

Qualifications

• Two years of College or Technical School resulting in diploma or equivalent.
• Previous experience in a technical support role considered an asset.
• Ability to identify and troubleshoot a wide range of technical issues.

Responsibilities

• Provide technical support to multiple clients via phone, chat, email.
• Monitor IT infrastructure to identify potential issues.
• Assist in racking and unracking of devices.

Skills

Technical support

Problem-solving

Communication skills

Bilingual (English and French)

Education

Diploma from College or Technical School

Tools

ServiceNow

ITIL

A+

Network+

Microsoft 365

Azure fundamentals

Job description

A leading technology solution provider is seeking a Service Operations Analyst I to provide technical support and maintain IT infrastructure. This entry-level role requires strong problem-solving abilities and effective communication skills. Bilingual candidates in English and French are highly desirable. The position involves working on-site in Halifax with a salary range of 40,000 - 50,000 CAD per year.