Entry-Level Customer Service Advisor - Yukon

ATCO Electric; Whitehorse; On-site; CAD 71,000 - 80,000; Full time

Job summary

A community-focused energy provider in Whitehorse is seeking a Customer Service Advisor to deliver exceptional service to residential, commercial, and rural customers. The role involves assisting with inquiries, processing payments, and collaborating with partners to address service-related issues. Ideal candidates have strong interpersonal skills, experience in a fast-paced environment, and a high school diploma. Join a supportive team that values professional growth and community impact.

Benefits

Salary starting at $2,749.60 bi-weekly

Flexible benefits from the first day of employment

5.2% northern allowance

$660/month Northern Allowance

Additional 5 days' vacation for North of 60 positions

Qualifications

• 1-3 years of office administration experience in a computerized environment.
• Experience handling cash and knowledge of cash balancing procedures.
• Ability to work in a fast-paced work environment.

Responsibilities

• Assist customers with billing inquiries and service requests.
• Monitor customer accounts for timely and effective outcomes.
• Collaborate with partners to resolve service-related concerns.
• Process payments and maintain electronic records.
• Ensure confidentiality of customer information.

Skills

Excellent interpersonal skills

Problem-solving skills

Customer service orientation

Attention to detail

Effective communication

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Oracle platforms

Job description

A community-focused energy provider in Whitehorse is seeking a Customer Service Advisor to deliver exceptional service to residential, commercial, and rural customers. The role involves assisting with inquiries, processing payments, and collaborating with partners to address service-related issues. Ideal candidates have strong interpersonal skills, experience in a fast-paced environment, and a high school diploma. Join a supportive team that values professional growth and community impact.