Entry-Level Benefits & Client Support Specialist

AO GlobeLife; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A benefits and client support company is seeking an Entry-Level Benefits & Client Support Specialist to help clients understand their entitlements. The role requires strong communication and interpersonal skills, with opportunities for remote work and a comprehensive benefits package. Ideal candidates will have customer service or sales experience and must be eligible to work in the US.

Benefits

Full benefit package including Dental and Drug plan

Incentive trips 4 times a year

Competitive benefits package

Bonuses and remote work opportunities

Comprehensive training and mentorship

Qualifications

• Must be eligible to work in the United States.
• Valid Life & Health Insurance License / Certification preferred.
• Experience in customer service, sales, or team collaboration preferred.
• Proficient in using Zoom and ensuring timely documentation.

Responsibilities

• Communicate clearly and effectively with clients via phone and Zoom.
• Establish rapport and trust with clients.
• Present permanent benefits programs in an engaging manner.
• Guide clients to understand their entitlements.
• Maintain accurate records.
• Collaborate with team members to meet company standards.

Skills

Professionalism

Empathy

Teamwork

Strong communication skills

Excellent listening skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Zoom

Job description

Job Description

AO Globe Life is a company that works with all major members of labor unions, credit unions, associations, and their families across Canada, providing them with permanent benefits. We are dedicated to protecting every child and serving all working families, and we are looking for dedicated individuals to join our growing team.

We are seeking an Entry‑Level Benefits & Client Support Specialist who will be responsible for explaining to clients the permanent benefits they are entitled to through labor unions, credit unions, and / or associations. The ideal candidate demonstrates professionalism, empathy, teamwork, and strong communication skills.

Key Responsibilities

• Communicate clearly and effectively with clients via phone and Zoom
• Establish rapport and trust with clients
• Present permanent benefits programs in an engaging and professional manner
• Guide clients step-by-step to ensure they understand their entitlements
• Maintain accurate records and complete required documentation on time
• Collaborate with team members to meet and exceed company standards

Requirements

• Must be eligible to work in the United States
• Valid Life & Health Insurance License / Certification (preferred)
• High school diploma or equivalent required
• Experience in customer service, sales, or team collaboration preferred
• Proficient in using Zoom, completing forms with accuracy, and ensuring timely documentation
• Excellent listening and interpersonal skills

Why Join Us?

• Full benefit package including Dental, Drug plan, Travel insurance, and death benefit.
• We believe in creating a positive and inclusive environment where each team member feels valuable and empowered to succeed.
• Incentive trips 4 times each year, Competitive benefits package, bonuses, and work remotely from anywhere.
• We provide comprehensive training and mentorship to provide personal growth as well as career growth at a fast pace.

How to Apply

Please submit a resume along with this job. We look forward to hearing from you!

Hiring Manager

Vanessa Priori