Enterprise Support Services Supervisor

FP&A; Vancouver; On-site; CAD 75,000 - 114,000; Full time

Job summary

A global consulting firm is seeking an ESS Supervisor in Vancouver to lead administrative tasks for various teams. The role involves managing staff performance, promoting operational excellence, and overseeing office maintenance. Ideal candidates will have post-secondary education, strong leadership skills, and be committed to fostering a positive team culture. The position offers competitive salary and benefits, focusing on employee wellbeing and diversity.

Benefits

Comprehensive medical and dental coverage

Generous time off

Employee Assistance Program

Internal career development opportunities

Qualifications

• Supervisory experience preferred.
• Proven ability to handle confidential matters.
• Professional services firm experience is beneficial.

Responsibilities

• Lead daily administrative tasks for ESS.
• Manage staff performance and development.
• Promote operational excellence and process improvement.
• Manage staffing and recruitment of high-performing teams.
• Oversee office maintenance and security.

Skills

Leadership skills

Strong communication

Resource management

Team culture contribution

Ability to meet deadlines

Education

Post secondary education or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional you will work across teams to provide the knowledge resources and tools that help EY deliver exceptional quality service to our clients win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As an ESS Supervisor you are responsible for the leadership and execution of daily administrative tasks for the Executive Assistant Group (EAG) as well as facilities related tasks for the Workplace Services Group (WSG). You have an excellent personal brand and work hard with your teams to help develop and promote their own personal brand that align with our firm’s values. We seek to find opportunities for you to contribute on things that you find interesting while also executing the company vision. We are a team that cares about each other and put great importance on our culture of inclusiveness collaboration and learning.

• Resource management: Within ESS overseeing both EAG and WSG ensuring they’re meeting the firm initiatives and goals proactively responding to changing business needs as well as assuring team members have the necessary tools and skills required.
• Staff performance & development: Meet team members on regular basis to discuss feedback from various sources celebrate accomplishments and development opportunities while also ensuring staff members feel challenged but not overwhelmed.
• Process improvement & change management: Promote operational excellence by challenging current practices encouraging and supporting innovative ideas and solutions to drive efficiencies while at the same time implementing effective change management processes.
• Morale: Foster a positive work environment by being inclusive communicating frequently encouraging learning and growth as well as recognizing & rewarding staff contributions.
• Staffing: Responsible for leading staffing efforts to build high performing teams including management of recruiting process.

Develop & maintain relationships: Build trust relationships across EY as well as with our vendors and landlord.

• Facilities: Oversee maintenance and improvements of office space drive facility knowledge effectively manage costs and look for opportunities to reduce costs.
• Office Security & Safety: Assist with office security matters lead the Occupational Health & Safety Committee and participate in local emergency response teams & initiatives.
• Project / Committee Work: Participate on national committees and project teams as needed.

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success.
• Balance stakeholders needs and expectations.
• Strong written and oral communication.
• Sound judgement regarding confidential and sensitive matters.
• Proven ability to meet multiple and / or unexpected deadlines in a demanding environment.

Ideally you’ll also

• Supervisory experience.
• Professional services firm experience.

What we look for

• Post secondary education and / or equivalent relevant experience.
• Proficiency in Word Excel PowerPoint Teams and Outlook with proven ability to learn customized software / tools.

What we offer you

The EY benefits package is designed to support your physical emotional financial and social wellbeing. Our extensive benefits include comprehensive medical dental and prescription drug coverage as well as mental health benefits a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off including personal days vacation days and additional firm‑wide holidays along with the option to purchase extra vacation days. Employees can take advantage of EY’s exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA community, promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.

EY Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected multi‑disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience

Manager

Key Skills

Athletics, Administration And Accounting, Academics, Financial Services, Cisco, Analytics

To help create the best experience during the recruitment process please describe any accommodations you may need.

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.