Enterprise SaaS Customer Success Architect

MaintainX; Toronto, Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IoT-enabled SaaS company in Montreal is seeking an Enterprise Customer Success Manager to enhance customer retention and satisfaction. You will build relationships with enterprise clients, support onboarding, conduct training, and analyze usage data. Ideal candidates have over 2 years in customer success management within B2B SaaS environments. This role offers competitive salary, healthcare benefits, and equity opportunities.

Benefits

Competitive salary

Healthcare, dental, and vision coverage

Equity opportunities

Qualifications

• 2+ years of experience in Customer Success in B2B SaaS.
• 5+ years of experience in customer-facing roles, preferably in a software company.
• Proven track record of driving customer success and retention.

Responsibilities

• Develop and maintain strong relationships with customers.
• Collaborate with sales and customer support teams.
• Conduct product demonstrations and training sessions.

Skills

Customer Success Management

Interpersonal Skills

Analytical Mindset

Customer Training

Job description

A leading IoT-enabled SaaS company in Montreal is seeking an Enterprise Customer Success Manager to enhance customer retention and satisfaction. You will build relationships with enterprise clients, support onboarding, conduct training, and analyze usage data. Ideal candidates have over 2 years in customer success management within B2B SaaS environments. This role offers competitive salary, healthcare benefits, and equity opportunities.