Enterprise Implementation Consultant

Samsara; Canada; On-site; CAD 96,000 - 125,000; Full time

Job summary

A leading IoT solutions provider in Canada seeks a Senior Customer Success Manager to ensure customers thrive through technology. In this engaging role, you'll manage deployments, foster relationships, and enhance engagement with large-scale clients. The ideal candidate has a strong background in account management and SaaS, along with exceptional communication skills. This position offers flexible work arrangements and opportunities for growth.

Benefits

Competitive salary range of $96,050 — $124,300 CAD

Opportunity for career advancement

Flexible working model

Collaborative workplace culture

Qualifications

• Minimum of 4 years of experience in a senior Customer Success or account management role; Enterprise SaaS experience preferred.
• Strong priority management skills and high emotional intelligence.
• Experience with technical products and end-to-end system implementations.

Responsibilities

• Ensure customers enhance safety, efficiency, and sustainability using IoT solutions.
• Manage deployment of technology for large-scale customers.
• Create launch plans and roadmaps to increase product usage and customer engagement.

Skills

Customer Success Management

Account Management

Communication

Relationship Management

Technical Product Deployment

Education

Bachelor’s degree from a 4-year institution

Job description

Overview

Employer Industry: Internet of Things (IoT) Solutions

Why consider this job opportunity:

• Competitive salary range of $96,050 — $124,300 CAD
• Opportunity for career advancement and growth within a fast-paced, hyper-growth environment
• Flexible working model with support for remote work options
• Collaborative and inclusive workplace culture focusing on employee well-being
• Chance to make a significant impact on industries that power the global economy
• Engaging role that combines relationship management with technical product deployment

What to Expect (Job Responsibilities):

• Ensure customers enhance the safety, efficiency, and sustainability of their operations using IoT solutions
• Manage the deployment of technology for large-scale customers, facilitating quick time to value
• Create launch plans and roadmaps to increase product usage and customer engagement
• Track implementation progress, product adoption, and overall account health
• Conduct training sessions and work through challenges with both executives and everyday users

What is Required (Qualifications):

• Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred
• Strong priority management skills and high emotional intelligence
• Experience with technical products and end-to-end system implementations
• Proven ability to build trust and communicate effectively with a variety of stakeholders
• Bachelor’s degree from a 4-year institution

How to Stand Out (Preferred Qualifications):

• Experience serving a large and complex customer base in B2B SaaS
• Strong bias for action and the ability to think big while maintaining high standards

#IoTSolutions #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

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