Enterprise Fintech CSM — High-Touch Growth

Tipalti; Vancouver; On-site; CAD 85,000 - 95,000; Full time

Job summary

A leading fintech company is seeking a Customer Success Manager to maintain relationships with enterprise clients. This position includes driving customer satisfaction, overseeing account management, and collaborating with various departments. Ideal candidates will have 3+ years in customer success, particularly in the SaaS or fintech space. The role offers a hybrid working model and competitive salary ranging from $85,000 to $95,000 annually.

Benefits

Competitive salary plus company shares

Matching RRSP

3 weeks of paid vacation

Free lunch on office days

Dog-friendly office

Qualifications

• 3+ years of customer success experience.
• Experience managing enterprise level accounts.
• Strong understanding of the FinTech industry and products/services.
• Ability to engage with all levels in an organization.

Responsibilities

• Develop and maintain strong relationships with clients.
• Drive brand loyalty, customer satisfaction, and advocacy.
• Owner and main point of contact for customers.
• Uncover growth opportunities in your portfolio.

Skills

Customer success experience

Interpersonal skills

Organization

Communication skills

Project Management

Education

Experience in SaaS or Fintech

CPA/Accounting experience

Tools

ChurnZero

Salesforce

Zendesk

Jira

Job description

A leading fintech company is seeking a Customer Success Manager to maintain relationships with enterprise clients. This position includes driving customer satisfaction, overseeing account management, and collaborating with various departments. Ideal candidates will have 3+ years in customer success, particularly in the SaaS or fintech space. The role offers a hybrid working model and competitive salary ranging from $85,000 to $95,000 annually.