Enterprise Customer Success Manager

Riverside Technology, inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Riverside is seeking a seasoned Customer Success professional to manage a portfolio of Enterprise customers in a hybrid Toronto-based role. You will drive adoption, revenue retention, and growth by serving as a trusted advisor and strategic partner, guiding executive-level reviews and cross-functional collaboration.

You will liaise with Product and Marketing to align Riverside with customer goals, ensuring high-value outcomes and long-term satisfaction.

Qualifications

• 5+ years in customer success for SaaS, managing enterprise logos.
• Experience in a fast-moving startup environment.
• Occasional client visits required.
• Strong English communication and analytical skills.

Responsibilities

• Manage a portfolio of Enterprise customers and serve as strategic partner.
• Drive adoption, enable success at scale, and support retention and growth.
• Lead regular business reviews and guide high-impact conversations.
• Collaborate cross-functionally with Product and Marketing to influence roadmaps.

Skills

Relationship building

SaaS expertise

Enterprise accounts

Communication

Job description

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Location: This role is open to candidates based inToronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.

Requirements:

What you bring to the table:

• At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Experience working in a fast-paced startup environment
• Occasional client visits
• Passion to apply your tech-savviness to learn Riverside’s product functionality
• An ability to excel in achieving KPIs and targets
• Strong verbal and written communication skills in English
• Strong analytical and problem-solving skills
• Ability to prioritize, organize, and execute multiple tasks with deadlines

Bottom line?If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.