Enterprise CSM: Time Platform Adoption & Growth

Laurel; Toronto; On-site; CAD 150,000 - 220,000; Full time

Job summary

A leading AI solutions company in Toronto is seeking an experienced Enterprise Customer Success Manager to enhance customer engagement and product adoption. This role involves managing key accounts, driving renewal conversations, and collaborating across teams to improve client satisfaction and retention. The ideal candidate has significant experience in B2B SaaS and a strong track record in customer success. This position offers a competitive compensation ranging from $150K to $220K.

Benefits

Employee equity

401K benefits

Bi-annual off-sites

Inclusive team culture

Qualifications

• 8+ years in Customer Success or Account Management in B2B SaaS.
• Experience with complex, enterprise-level customers.
• Proven record of customer renewals and engagement.

Responsibilities

• Own post-sales relationship for strategic customers.
• Lead onboarding and education.
• Drive product adoption with tailored success plans.

Skills

Customer Success

Account Management

Project Management

Data-driven approach

Excellent communication

Collaboration skills

Tools

Salesforce

Gainsight

ChurnZero

Job description

A leading AI solutions company in Toronto is seeking an experienced Enterprise Customer Success Manager to enhance customer engagement and product adoption. This role involves managing key accounts, driving renewal conversations, and collaborating across teams to improve client satisfaction and retention. The ideal candidate has significant experience in B2B SaaS and a strong track record in customer success. This position offers a competitive compensation ranging from $150K to $220K.