Enterprise CSM: AI SaaS Growth & Renewal Leader

In Demand Recruitment and Consulting Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading recruitment firm in Toronto is seeking a Customer Success Manager to engage with enterprise clients and ensure successful adoption of services. The role emphasizes customer retention, upsell initiatives, and collaboration across teams in a hybrid work setting. Candidates should have over 5 years of experience in Customer Success or Account Management, particularly within a SaaS environment. Competitive compensation and growth opportunities are offered.

Benefits

Competitive compensation package

Growth and advancement opportunities

Hybrid work arrangement

Qualifications

• 5+ years in Customer Success or Account Management.
• Experience managing enterprise-level customers.
• Proven ability to retain multi-million-dollar portfolios.

Responsibilities

• Serve as the primary relationship partner for customers.
• Lead renewal lifecycle to ensure customer satisfaction.
• Identify expansion and upsell opportunities.

Skills

Customer Success

Account Management

Presentation Skills

Analytical Skills

Negotiation Skills

Job description

A leading recruitment firm in Toronto is seeking a Customer Success Manager to engage with enterprise clients and ensure successful adoption of services. The role emphasizes customer retention, upsell initiatives, and collaboration across teams in a hybrid work setting. Candidates should have over 5 years of experience in Customer Success or Account Management, particularly within a SaaS environment. Competitive compensation and growth opportunities are offered.