Enterprise Complaints Program Manager (Hybrid)

Fairstone Bank; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Montreal seeks a Manager, Enterprise Complaints Program Management. This role requires responsible governance of the enterprise-wide complaint-handling program, ensuring compliance with regulations and service level agreements. Candidates must have a Bachelor's degree and experience in program management within regulated industries. Hybrid work model and an array of benefits offered.

Benefits

Work-Life Balance

Wellness programs

Paid Volunteer Day

Employee discounts

Training and skill development

Qualifications

• 3+ years of experience in program management, compliance, risk management, or operations.
• Proven experience in complaints management.
• Strong knowledge of regulatory requirements related to complaints handling.

Responsibilities

• Implement and maintain enterprise complaint-handling policies.
• Oversee complaints program activities across the organization.
• Identify and engage stakeholders for policy development.

Skills

Stakeholder management

Communication skills

Analytical mindset

Strategic thinking

Education

Bachelor’s degree in business administration or related field

Job description

A leading financial services company in Montreal seeks a Manager, Enterprise Complaints Program Management. This role requires responsible governance of the enterprise-wide complaint-handling program, ensuring compliance with regulations and service level agreements. Candidates must have a Bachelor's degree and experience in program management within regulated industries. Hybrid work model and an array of benefits offered.