Enterprise Clinical Service Provider Lead (CRO)

Roche; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global healthcare company in Mississauga seeks an Enterprise Clinical Service Provider Lead to optimize clinical operations service providers. This role requires 8+ years in supplier performance management, exceptional negotiation skills, and expertise in Clinical Research Organizations. A Bachelor’s degree is required, with advanced degrees preferred. Join us in delivering transformative healthcare solutions.

Qualifications

• 8+ years of relevant experience in strategic supplier performance management in clinical development.
• Exceptional communication and negotiation abilities.
• Experience managing complex partnerships in clinical development.
• Expertise in Clinical Research Organization (CRO) category.

Responsibilities

• Manage and oversee enterprise-wide clinical service categories.
• Develop sourcing models for suppliers in clinical operations categories.
• Establish financial oversight to optimize spend.
• Lead governance meetings with service providers.

Skills

Supplier performance management

Negotiation abilities

Relationship management

Stakeholder management

Education

Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences or related field

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Roche/Genentech Pharma Product Development Global Clinical Operations (PDG) team is driven to transform drug development to deliver 20 transformative medicines by 2029. Join our Clinical Sourcing & Partnerships (CSP) function as the Enterprise Clinical Service Provider Lead to drive the strategic management and performance of enterprise-wide clinical service provider categories. This is a unique opportunity to apply your expertise in global supplier management to directly impact the success of our global product development and early research programs.

The Opportunity

You will be accountable for the management, performance, delivery, and oversight of end-to-end, enterprise-wide clinical service categories (e.g., CRO, IxRS, eCOA, Labs). This role is a key driver in optimizing Clinical Operations service providers across Roche and Genentech Business Units.

• Own supplier governance and comprehensive oversight, inclusive of the supplier issue management /escalation process across the clinical operations functions.

• Develop and execute strategic sourcing models for suppliers in specific clinical operations categories (CRO, IxRS, eCOA, etc).

• Establish comprehensive financial oversight with Global Procurement to optimize spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight.

• Lead and facilitate governance meetings and health checks with service providers to review performance and quality indicators, fostering robust, productive global partnerships.

• Collaborate with complex and broad stakeholders across the organization (including Clinical Science, Data Science, Safety, Regulatory, Clinical Operation functions and more) to proactively address business needs (cost, speed, quality) in management of various service providers.

Who you are

You are an expert, advanced in your career, with a proven track record of developing and nurturing highly successful global supplier partnerships. You can balance complex needs with overarching business goals to forge highly effective relationships.

• You possess 8+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level.

• You have exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships.

• You demonstrate exemplary relationship management and influential stakeholder management capabilities that span multiple business and organizational units to drive and influence results.

• This specific job posting is focused on the Clinical Research Organization (CRO) category area. Expertise within this category will be required per the details in the job description.

• You have expertise and direct experience in the specified category for this role, understanding the inner workings of these services, the supplier landscape and best practices around sourcing strategies and performance management (e.g. KPI’s, KQI’s, etc)

• You exhibit exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business.

• A Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required. Advanced degrees (e.g., MBA, Master's in Healthcare Management) or relevant professional certifications are preferred.

We look forward to your application.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.