Enhanced Operations Services Senior Technical Specialist

SAP SE; Toronto; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

SAP SE is seeking a senior SAP technical expert to lead complex customer activities, collaborating with EOS service delivery and cross‑functional teams. You will plan maintenance, safeguard requests, and craft innovative SAP‑based solutions for enterprise clients in a global context.

The role requires deep SAP technology experience, strong Linux skills, and proven ability to manage escalations while collaborating with virtual teams across time zones.

Qualifications

• Bachelor's degree or higher in CS, Engineering, or IT.
• 10+ years IT experience focusing on SAP technology (BASIS).
• 8+ years in a technical role managing SAP products on SAP HANA/Sybase.
• Advanced Linux-based server knowledge.
• Experience with AI tools is a plus.

Responsibilities

• Prepare technical plans for complex critical customer activities and maintenance.
• Proactively safeguard service requests for EOS customers.
• Understand customer goals to offer innovative solutions and recommendations.
• Serve as the technical lead for EOS customer landscape planning and prep.

Skills

SAP BASIS

SAP NetWeaver

Linux specialists

Project management

English communication

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

SAP NetWeaver

Web Dispatcher

BusinessObjects

Convergent Charging

Convergent Mediation

OpenText

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

• Responsible for technical preparation for complex critical activities for the customers, works very closely with the SDS in terms of planning of customer specific maintenance plan.
• Responsible for proactive safeguarding of service requests for EOS customers.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Serve as a technical point for all the technical planning and preparations for the EOS customer landscape.
• Acts as the primary contact with the EOS Service Delivery specialists for the services using DMM and CSMP.
• Solid hands‑on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
• Solid expertise and hands‑on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
• Ability to thrive in a high‑pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross‑cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution‑oriented thinking.
• Excellent written and verbal communication skills in English.
• Global team working in 24*7 model with following the sun approach.

What you bring:

• Bachelor's degree or higher in Computer Science, Engineering, or Information Technology.
• 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
• Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
• Advanced technical background in Linux‑based server operating systems
• Experience with AI tools would be an added advantage.
• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Meet your team:

Enhanced Operation Services with Global cloud operations specialized in delivering customized solutions for Large Enterprise clients, focusing on enhancing their overall experience. We are looking for experienced Basis consultants in SAP NetWeaver and Non-NetWeaver solutions with strong domain knowledge and experience with databases – HANA and Sybase.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150,000 - 200,000. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 457620 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid