English Moderator for Video Gaming - Montreal

Keyword Studios; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned gaming services provider located in Montreal is seeking a Community Manager to handle player interactions and ensure community standards. Responsibilities include moderating content, reviewing in-game chats, and making judgment calls on content. Candidates should be passionate about gaming and possess strong communication skills. Full-time schedule with employee benefits offered.

Benefits

Health and dental care

Employee Assistance Program

Partnerships with local services

Qualifications

• Fluent in English.
• Good attendance rate and attention to details.
• Experience in a relevant or similar field is an asset.

Responsibilities

• Review community interactions on social media platforms.
• Moderate prohibited or inappropriate content.
• Escalate Real-Life Threats as needed.

Skills

Passion for video gaming and customer service

Excellent communication and writing skills

Ability to juggle multiple tasks efficiently

Understanding of online community trends

Job description

We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.

We also provide services for online payment and virtual goods providers.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms.
• Moderating any prohibited and/or inappropiate content found therein.
• Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
• Escalating Real-Life Threats as needed.
• Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.

Requirements

• Passion for video gaming and customer service.
• Comfortable with using VR devices.
• Excellent communication and writting skills.
• Fluent in English.
• Ability to juggle multiple tasks while managing your time efficiently.
• Good attendance rate and attention to details.
• Being fast, albeit thorough, reading skills.
• Experience in a relevant, similar, or related field (an asset).
• Be up-to-date with the latest trends within the online community.
• Schedule: 1pm to 9pm - Tuesday to Saturday
• Training schedule: 9am to 5pm - Monday to Friday
• This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canadá

Benefits

• Full-time schedule, plus employee benefits, including health and dental care when eligible.
• CAD $19.95 per hour
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assitance Program.

We look forward to hearing from you!