Engineering Manager, Rider Loyalty

United States Digital Space LLC; Toronto; Hybrid; CAD 172,000 - 215,000; Full time

Benefits offered by this job

Extended health & dental

Mental health benefits

RRSP with company match

Flexible PTO

Hybrid work schedule

Job summary

United States Digital Space LLC is seeking a Senior Engineering Manager to own the loyalty and rewards platform end-to-end. You will lead a cross-functional team spanning iOS, Android, and server work, collaborating with Product, Design, Data Science, and Partnerships.

The role emphasizes shipping a consumer-facing product used by millions monthly, with a focus on growth, retention, and platform reliability. A hybrid in-office schedule in Toronto is expected.

Qualifications

• 5+ years building software professionally, including 2+ years directly managing engineers.
• Experience shipping mobile and backend features for a consumer product.
• BS/MS in Computer Science, Computer Engineering, or related field, or equivalent practical experience.

Responsibilities

• Own the Loyalty roadmap from strategy to delivery, turning goals into an engineering plan.
• Build and scale membership, rewards earning and redemption systems.
• Uphold technical standards through architecture reviews, observability, and reliability.
• Grow engineers by mentoring and providing feedback.

Skills

People management

Mobile development

Backend development

Code review

AI tooling usage

Education

BS/MS in Computer Science or related field

Tools

Git

CI/CD

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Rider Loyalty team is where riders become members. We build the membership, rewards, and benefits products that give people a reason to choose the company on every trip, and we make sure the value a rider has earned shows up at the moment it matters. Loyalty sits inside the Rider Loyalty, Partnerships, and Rider Pay (PLP) group.

You will lead a team of engineers across iOS, Android, and Server. You will own the membership and rewards platform end to end and work daily with Product, Design, Data Science, and Partnerships.

Responsibilities:

• Own the Loyalty roadmap from strategy through delivery. Turn goals like member growth and retention into an engineering plan, and manage the dependencies that run through Partnerships and Rider Pay.
• Build and scale the systems behind membership, rewards earning and redemption, and benefit delivery.
• Hold a high technical bar through architecture reviews, tech debt management, observability, reliability, and on-call.
• Grow engineers by matching people to the right opportunities, setting clear expectations, and giving feedback early.

Experience:

• 5+ years building software professionally, including 2+ years directly managing engineers.
• You have managed a team that shipped both mobile and backend work, and you can still read and review code in at least one of those areas.
• You have owned a consumer product used by millions of people each month.
• You use AI tools in your own work and have a clear view of where they help and where they do not.
• BS/MS in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a the company funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under the company's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• the company is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and the company ride credits

the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. the company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.

the company highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $172,000 - CAD $215,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.

the company may use artificial intelligence to screen applicants, however, the company employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.