Engagement Manager

Databricks Inc.; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading technology company in Canada seeks an Engagement Manager to enhance partnerships with Financial Services clients. The role involves identifying service opportunities, managing engagements, and working cross-functionally with Sales and Product Teams to ensure optimal delivery and satisfaction. Ideal candidates will have over 7 years in Professional Services, strong customer-facing skills, and experience in the Data and AI domain. Frequent travel required. Competitive compensation offered.

Qualifications

• 7+ years running a Professional Services and Training Services line of business focused on Financial Services clients.
• 7+ years in customer-facing roles that require a mix of influencing, validating, handling negotiations.
• Data and AI domain experience working with Financial Services customers.

Responsibilities

• Identify opportunities for new services and explain business value.
• Perform as the Engagement Manager for Professional Services and Training bookings.
• Consult with clients to understand engagement scope, requirements, time, cost, and benefits.

Skills

Customer-facing skills

Service delivery

Program management

Job description

The Engagement Manager works to establish a deeper partnership with Canadian customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to vision to delivery and beyond. The Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing the delivery, and follow-up of our professional services and training engagements. You will be in a strategic and cross-functional position to partner closely with Sales, Customer Success, and Product Teams on campaigns, programs, and content. In this position, you will report to the Director, Professional Services, working closely with cross-functional teams to deliver excellence at every stage.

The impact you will have:

• Identify opportunities for new services by understanding and addressing potential new use‑cases and explaining the business value in the upsell or extension of services.
• You will perform as the Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Consult with clients to understand engagement scope, requirements, time, cost, and benefits. You will be responsible for estimating, scoping, and developing the statement of work documents.
• You will work closely with the sales counterpart and engage early in the sales process to understand our customers' needs, their businesses, and how success is defined, ensuring that we exceed expectations in delivery and develop valued solutions.
• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• Resolve delivery challenges, address resource contentions, scoping issues and manage expectations.

What we look for:

• 7+ years running a Professional Services and Training Services line of business with a focus on Financial Services clients.
• 7+ years in customer-facing roles that require a mix of influencing, validating, handling negotiations, understanding and execution.
• Data and AI domain experience working with Financial Services customers to realize business value through to production implementations.
• Excellent customer-facing skills, including working with Executives and other team members.
• Experience in identifying customer needs and implementing solutions. Experience partnering with Global System Integrators (GSI) on product and service strategies.
• Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
• Travel is required up to 25%, with higher rates during peak times.

About Databricks

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.