Engagement Manager

Rogers Communications, Inc.; Brampton; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading telecommunications company is seeking an Engagement Manager to act as a strategic liaison between business stakeholders and IT teams. The ideal candidate will oversee portfolio management, engage in business discussions, and handle demand management. Applicants should have an undergraduate degree and 5–10 years of experience in IT project environments, with strong communication skills and a deep understanding of project lifecycles.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Pension plan and RRSP

Discounts on Rogers Services

Paid time off for volunteering

Wellness programs

Qualifications

• 5–10 years in Business Analysis and IT project environments.
• Strong expertise in portfolio and demand management.
• Hands-on experience with SDLC methodologies including Waterfall and Agile.

Responsibilities

• Oversee the business unit’s portfolio for demand management.
• Engage with business partners to maintain roadmaps.
• Act as a liaison between IT delivery teams and stakeholders.

Skills

Portfolio management

Demand management

IT project lifecycle understanding

Communication

Education

Undergraduate degree or equivalent experience

Job description

Overview

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Engagement Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we\'re looking for

The Engagement Manager acts as a strategic liaison between business stakeholders and IT delivery teams, with a strong focus on demand management, portfolio oversight, and roadmap alignment. The role is embedded in the Brampton Campus and reports to the Senior Engagement Manager.

What you\'ll do:

• Oversee the business unit’s portfolio from a demand management perspective by monitoring all ongoing initiatives, conducting initial assessments for new requests, and driving effective prioritization.
• Proactively engage business partners to jointly develop and maintain business and technology roadmaps and communicate funding and approval status, facilitate prioritization conversations and actions to mitigate constraints and issues.
• Act as a liaison between delivery teams, infrastructure, project management, SMEs, end users, executives, and engagement managers to ensure smooth project execution.
• Lead technology decisions during conceptual phases and guide prioritization of ideas in collaboration with business partners.
• Conduct high-level assessments (including t-shirt sizing) of IT-impacted projects, independently or with architecture teams, and coordinate with tech teams to confirm impacts.
• Ensure timely completion of assessments within SLA targets and maintain accurate status updates in JIRA and other tracking tools.
• Maintain and update portfolio roadmaps, ensuring accuracy and completeness of source-of-truth reports.
• Support capital approval processes by collaborating with business teams and owning IT cost breakdowns and impact analysis.
• Build strong relationships with business leads, tech teams, project managers, SMEs, end users, and executives through effective communication.
• Identify and resolve gaps or conflicts in gathered information, proposing viable system or process solutions.
• Manage the intake of new ideas and initiatives, identifying opportunities for business growth through innovative technologies, including AI.
• Drive continuous improvement initiatives within the demand engagement team, applying sound judgment to navigate ambiguity and competing priorities.

What you bring

• Undergraduate degree or equivalent experience, with 5–10 years in Business Analysis and IT project environments.
• Strong expertise in portfolio and demand management, with a deep understanding of IT project lifecycles.
• Hands-on experience with SDLC methodologies, including both Waterfall and Agile frameworks.
• Preferred experience across Rogers’ business lines (e.g., wireless, cable, internet, video) and their supporting applications.
• Exceptional analytical, interpersonal, and communication skills, with the ability to influence and engage diverse stakeholders.
• Ability to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
• Proven problem-solving and system development skills, with advanced knowledge of IT and business processes.
• Demonstrated leadership without authority, managing difficult conversations and navigating ambiguity with creativity and strategic thinking.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity :

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 315846

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology

Location: Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including

Health & well-being benefits, Donation matching, Paid time off for volunteering, Wealth Accumulation including Pension plan & Employee stock options, Generous employee discounts, Leadership development, Mentorship, and Coaching programs

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