Energy Customer Care Specialist (Temporary)

GrandBridge Corporation; Brantford; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading energy solutions company in Ontario is hiring a Temporary Customer Service Representative for a 6-month contract. Candidates should have a year of customer service experience, proficiency in Microsoft Office, and excellent communication skills. Responsibilities include addressing customer enquiries, managing billing issues, and scheduling services. The position requires a detail-oriented individual committed to outstanding service in a fast-paced environment.

Benefits

Employer Paid Benefits Package

Training and Educational Reimbursement Programs

Professional Development & Career Opportunities

Wellness Resources & Healthy Lifestyle Incentives

Employee and Family Assistance Program

Opportunities for Community Involvement

Qualifications

• Minimum of one year of relevant customer service experience.
• Ability to accurately perform basic mathematics functions.
• Reliable team player with impeccable communication and interpersonal skills.

Responsibilities

• Answer customer enquiries regarding billing and service information.
• Call customers regarding past due accounts.
• Schedule and issue disconnection of service.
• Process bankruptcy and receivership documents.
• Prepare monthly statistical reports using various software.

Skills

Customer service experience

Proficiency in Microsoft Office

Basic mathematics

Communication skills

Interpersonal skills

Job description

A leading energy solutions company in Ontario is hiring a Temporary Customer Service Representative for a 6-month contract. Candidates should have a year of customer service experience, proficiency in Microsoft Office, and excellent communication skills. Responsibilities include addressing customer enquiries, managing billing issues, and scheduling services. The position requires a detail-oriented individual committed to outstanding service in a fast-paced environment.