End-User Services Technician (On-Site & After-Hours)

BFG Enterprise Services; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading IT service provider in Toronto is seeking a professional for a 6-month contract to provide on-site support to various clients, including hardware and software upgrades, and training end-users. Candidates should have a post graduate degree in a relevant technology field and 3-5 years of experience in a hardware break/fix environment. Must possess a valid Class G driver's license and be prepared for after-hours work.

Qualifications

• 3-5 years of experience in a hardware break/fix environment.
• Experience providing deskside services.
• Valid Class G driver's license with a clean driver's abstract.

Responsibilities

• Provide dedicated on-site support for client users.
• Setup and deploy new corporate assets.
• Train end-users on ticket creation in Service Now.
• Provide emergency on-site support including after hours.

Skills

Excellent customer service skills

Hardware break/fix experience

Deskside services experience

A+ Certification

Education

Post graduate degree in relevant Technology field

Job description

A leading IT service provider in Toronto is seeking a professional for a 6-month contract to provide on-site support to various clients, including hardware and software upgrades, and training end-users. Candidates should have a post graduate degree in a relevant technology field and 3-5 years of experience in a hardware break/fix environment. Must possess a valid Class G driver's license and be prepared for after-hours work.