End User Services Leader, North America

Lumentum; Ottawa; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

Health and wellness benefits

Tuition reimbursement

Gym facility

Free meals

Job summary

Lumentum Canada invites applications for an End User Services Manager for North America. This on-site role is based in Ottawa, overseeing desktop support across multiple sites and owning service delivery.

You will shape end-user IT operations and partner with global teams to standardize tools and processes. Ideal candidates bring 7+ years in IT, 3+ years leading regional teams, fluent English, and ITIL know-how.

Qualifications

• 7+ years of IT experience with a strong desktop support and end user services background.

Responsibilities

• Serve as the primary EUS service delivery owner across NA locations.

Skills

IT experience

Team management

Executive support

ITIL

ServiceNow

IT operations

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science or IT

ITIL Foundation

Tools

Intune

SCCM

Azure AD

Office 365

Windows OS

PowerShell

GPO management

NinjaOne

Autopilot

Job description

Lumentum Canada invites applications for an End User Services Manager for North America. This on-site role is based in Ottawa, overseeing desktop support across multiple sites and owning service delivery.

You will shape end-user IT operations and partner with global teams to standardize tools and processes. Ideal candidates bring 7+ years in IT, 3+ years leading regional teams, fluent English, and ITIL know-how.