Employer Support Supervisor: Lead Frontline Service

Government of Northwest Territories; Yellowknife; On-site; CAD 80,000 - 95,000; Full time

Job summary

A public service organization in Yellowknife is seeking a Supervisor Employer Support. This role involves overseeing operations and leading a team to provide exceptional support services to employers in Northwest Territories and Nunavut. Ideal candidates will have supervisory experience and strong communication skills. The position offers a Northern Living Allowance and a comprehensive benefits package.

Benefits

Northern Living Allowance of $3,700 (NT) or $22,996 (NU)

Relocation assistance

Subsidized housing for staff in Iqaluit

Comprehensive benefits package

Learning and development programs

Generous leave entitlements

Qualifications

• 3 years of related work experience in a call center or customer service field, including 2 years of supervisory experience.
• Knowledge of payroll systems and financial principles.
• Proficient in computer applications, software, and databases.

Responsibilities

• Oversee daily operations of the Employer Support Unit.
• Monitor workload distribution and adherence to service standards.
• Conduct quality assurance reviews to identify training needs.
• Provide coaching and mentoring to staff.
• Establish performance standards for service delivery.
• Guide on complex issues and coordinate solutions.

Skills

Oral and written communication skills

Analytical skills

Problem solving

Customer service skills

Supervisory skills

Leadership skills

Education

Business Administration Certificate or equivalent

Tools

Computer applications

Job description

A public service organization in Yellowknife is seeking a Supervisor Employer Support. This role involves overseeing operations and leading a team to provide exceptional support services to employers in Northwest Territories and Nunavut. Ideal candidates will have supervisory experience and strong communication skills. The position offers a Northern Living Allowance and a comprehensive benefits package.