Employer Service Centre Agent

WorkSafeBC; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government organization in Canada is seeking Employer Service Centre Agents to provide exceptional customer service in the Assessments department. The role involves assisting employers with inquiries about their insurance coverage and maintaining their accounts. Strong communication skills and the ability to handle financial information are essential. This position offers a hybrid work model with competitive compensation, including health benefits and retirement contributions.

Benefits

Competitive salary

Health care and dental benefits

Retirement pension contributions

Continuous learning opportunities

Tuition reimbursement

Qualifications

• Ability to handle incoming phone inquiries.
• Must have good typing skills.
• Ability to apply correct English language skills, grammar, and spelling.
• Ability to accurately record and enter data.

Responsibilities

• Handle phone inquiries regarding employer assessments and online services.
• Collect financial information from clients for employer accounts.
• Communicate via email with new employers and e-business agents.
• Investigate and update contact information for employers.

Skills

Customer service

Information gathering and analysis

Effective communication

Rapport building

Priority management

Education

High school diploma or equivalent

Job description

Overview

Do you have experience providing exceptional customer service? We have opportunities for client-focused individuals to join our Assessments department as Employer Service Centre Agents (ESCA).

The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintain their accounts. Working in our call centre, you'll support our customer service initiatives by acting as the first point of contact for employers who require assistance with their insurance coverage – answering their questions regarding coverage, registration, and payment.

How you'll make a difference: You'll help ensure B.C.’s workers' compensation system is properly funded so we can serve workers and employers now and in the future.

Where you'll work – At WorkSafeBC, we offer a hybrid work model that combines working remotely and in our offices based on the operational needs of the position.

What you’ll do

• Handle incoming phone inquiries regarding employer assessments, account compliance, financial transactions, and WorkSafeBC’s Online services.
• Also be handling phone inquiries related to WSBC Online services
• Collect required financial information from clients for the employer account, which may require placing phone calls to employers
• Communicate via email to new employers and e-business agents who have requested assistance for online account services
• Investigate employer contact information for returned mail and update contact information on employer accounts
• Consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

We’re looking for people who can:

• Provide outstanding customer service
• Gather and analyze information in a timely manner
• Actively listen and clearly convey information to audiences with varying levels of knowledge
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
• Independently manage changing priorities and frequent interruptions

Your background and experience

• Ability to handle incoming phone inquiries
• Must have good typing skills
• Ability to apply correct English language skills, grammar, and spelling
• Ability to accurately record and enter data

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you’re legally entitled to work in Canada

WorkSafeBC’s COVID‑19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re‑implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work‑related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:

Discover who we are.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you’ll have access to services and benefits that can help you get the most out of work – and life.

Learn more:

Find out what we offer.

Salary : $28.07/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.