Employee Relations Investigator

Rogers Communications, Inc.; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking an ER Investigator to handle Employee Relations investigations and ensure compliance with workplace policies. Candidates should have a Degree in Human Resources, 2+ years experience, and strong analytical and communication skills. This position offers various perks including employee discounts and growth opportunities.

Benefits

Employee discounts on services

Company matching contributions to charities

Growth & Development Opportunities

Wellness programs including CBT sessions

Qualifications

• Minimum of 2+ years related work experience in Human Resources.
• Ability to work independently and within a team.
• Investigation experience and training is an asset.

Responsibilities

• Investigate ER complaints from inception to conclusion.
• Ensure compliance with federal/provincial laws and Rogers’ policies.
• Prepare notification and conclusion letters.

Skills

Critical thinking

Attention to detail

Strong writing skills

Communication skills

Organization skills

Analytical skills

Education

Degree/Diploma in Human Resources

Tools

Microsoft Office

Job description

Overview

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Manager, Employee Relations Investigations, the ER Investigator will contribute to the overall success of the Employee Relations Investigation team. The ER Investigator will play a key role in the investigation process for ER related complaints as well as Workplace Harassment and Violence triage and early resolution.

Responsibilities

• Investigate ER complaints as a neutral party from inception to conclusion.
• Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers’ policies and procedures.
• Dedicate sufficient time to set up and prepare before launching an investigation.
• Prepare and deliver notification and conclusion letters to complainants, respondents, and witnesses.
• Collect evidence including interviewing and assessing credibility of relevant parties.
• Analyse evidence to draw a conclusion on findings.
• Write conclusive and unbiased investigation reports based on the balance of probabilities.
• Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps.
• Maintain Service Level Agreement (SLA) closure times for investigations.
• Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable.
• Maintain accurate and detailed case management records and tracking.
• Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues.
• Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust.
• Participate in ER projects as required.

Qualifications

• Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
• Critical thinking with high attention to detail.
• Demonstrated ability to exercise sound judgement.
• Strong writing and communication skills.
• Strong planning and organizational skills.
• Strong understanding of WHVP legislation.
• Analytical approach to problem solving.
• Ability to work independently and within a team in a fast-paced environment.
• Investigation experience and training is an asset.
• Proficient with Microsoft Office applications.
• Ability to communicate in French is an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support
• Growth & Development Opportunities: Rogers First – priority in applying to internal roles of interest

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Human Resources & Employee Relations
Requisition ID: 329980

Additional Information

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. See Recruitment Process FAQ for details. Posting Notes: Corporate

Locations

Toronto, ON; Brampton, ON; Moncton, NB; Montreal, QC; Calgary, AB; Vancouver, BC; Ottawa, ON