Empathetic Banking Specialist:Transform Customer Experience

BMO Financial Group; Stratford; On-site; CAD 34,000 - 45,000; Full time

Job summary

A prominent financial institution in Stratford, Ontario seeks a Customer Service Representative to deliver exceptional service and guide customers in their banking needs. This role involves collaboration with branch partners, operational support, and adapting to customer inquiries. Ideal candidates have a customer-friendly attitude and are willing to learn. This position offers a salary ranging from $34,750 to $44,900, with additional benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary, but relevant education is desirable.
• Basic knowledge learned on the job.
• Verbal & written communication skills.

Responsibilities

• Delivers exceptional customer service to BMO customers.
• Identifies customer needs and provides guidance on financial solutions.
• Supports operational activities like inventory management and service requests.

Skills

Customer service

Interpersonal skills

Problem-solving

Digital tools proficiency

Collaboration

Education

Post-secondary degree or certification

Job description

A prominent financial institution in Stratford, Ontario seeks a Customer Service Representative to deliver exceptional service and guide customers in their banking needs. This role involves collaboration with branch partners, operational support, and adapting to customer inquiries. Ideal candidates have a customer-friendly attitude and are willing to learn. This position offers a salary ranging from $34,750 to $44,900, with additional benefits including health insurance and tuition reimbursement.