Emergency Shelter Resource Navigator

Lookout Housing + Health Society; Duncan; On-site; CAD 41,000 - 43,000; Full time

Job summary

Lookout Housing and Health Society in Duncan, BC is hiring a Shelter Resource Worker to provide intake, orientation, and supportive services in a 24/7 emergency shelter for adults facing homelessness, addictions, and mental health challenges. You will connect guests with community resources and maintain a safe environment.

This role requires respirator fit testing, COR certification compliance, and a clean-shaven face for proper seal.

Qualifications

• Minimum Grade 12 education or related certificate with 2+ years of related experience.
• Familiarity with community resources (addiction, mental health, income assistance, harm reduction).
• Current Occupational First Aid Level 1 certificate.
• CPI, Naloxone and Trauma-Informed Practice training is an asset.
• Ability to work independently or in a team.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Understands and maintains client/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job-related equipment.
• Minimum two years of sobriety if related to alcohol/drug use.
• Criminal Record Clearance – Vulnerable Sector required.

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may face multiple barriers.
• Accept referrals and identify/share information with Lookout’s external resources.
• Refer guests to community services.
• Interview and provide basic necessities; ensuring a safe and supportive environment.
• Complete required records and maintain statistical data.
• Support others in the shelter who are in need of assistance.
• Provide assistance for new staff.
• Employees are expected to remain alert and attentive during working hours; sleeping during shifts is not permitted.
• Contribute to all aspects of health and safety program.

Skills

Crisis Intervention Skills (CPI) and N

Trauma-informed practice

Communication and writing

Independent or team work

Stress management and organization

Disadvantaged adults experience

Education

Grade 12 education or related certificate

Occupational First Aid Level 1

Criminal Record Clearance – Vulnerable Sector

Job description

Lookout Housing and Health Society in Duncan, BC is hiring a Shelter Resource Worker to provide intake, orientation, and supportive services in a 24/7 emergency shelter for adults facing homelessness, addictions, and mental health challenges. You will connect guests with community resources and maintain a safe environment.

This role requires respirator fit testing, COR certification compliance, and a clean-shaven face for proper seal.