Emergency Department Ward Clerk – Permanent, Casual (#2025-49)

Atikokan General Hospital; Atikokan; On-site; CAD 100,000 - 125,000; Full time

Job summary

A community health organization is looking for an ED Ward Clerk to provide essential clerical support and customer service in the Emergency Department. The successful candidate will handle administrative tasks such as patient registration and appointment scheduling while ensuring a positive experience for patients and families. Qualifications include a high school diploma or GED, clerical experience, and familiarity with Meditech software. This role requires excellent interpersonal and communication skills along with the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Experience in a health care environment is an asset.
• Demonstrated knowledge of medical terminology is a strong asset.

Responsibilities

• Provide customer service to patients and families in the Emergency Department.
• Organize work within the unit and support the clinical team.
• Perform administrative tasks such as appointment scheduling and patient registration.

Skills

Clerical experience

Excellent interpersonal skills

Ability to prioritize tasks

Fluency in Meditech software

Communication skills

Education

High school diploma or GED

Diploma in Office Administration

Tools

Microsoft Office

MEDITECH

Job description

Permanent, Casual

Reference # 2025-49

Rate of Pay: $26.25 – $29.56 /hr

Start Date: As soon as possible

JOB SUMMARY

Under the supervision of the Chief Nursing Officer (CNO), the Emergency Department (ED) Ward Clerk is responsible for promoting a positive experience and providing customer service to patients and families presenting to the Emergency Department. The ED Ward Clerk also organizes work within the unit, interacts with other departments to ensure seamless patient care, and provides clerical support to the clinical team.

The role includes, but is not limited to, performing a range of administrative and clerical tasks such as telephone enquiries, appointment scheduling, patient registration, photocopying, faxing and transcribing physician orders, order entry, collecting patient payment, and liaising with various medical professionals and other stakeholders. The Ward Clerk provides pleasant, cooperative, timely and accurate information to physicians, nursing staff and patients, exhibiting sound judgement and initiative while working within the Mission, Vision and Strategic Directions of the organization.

QUALIFICATIONS

1. Minimum education requirement: high school diploma or GED.
2. Diploma in Office Administration and/or experience in a health‑care environment considered to be an asset.
3. Must possess clerical experience and an understanding of computer use for business purposes (e.g.: Microsoft Office including Word and Excel, email, Internet, MEDITECH)

EXPERIENCE & ABILITIES

1. Demonstrated knowledge of medical terminology is a strong asset.
2. Fluency in Meditech software and the ability to navigate the Electronic Medical Record (EMR) is a strong asset. Training will be provided.
3. Experience working in a fast‑paced environment.
4. Ability to work all shifts including weekends, holidays and on short notice.
5. Ability to demonstrate initiative, sound judgement and remain calm in stressful situations.
6. Ability to display excellent interpersonal skills, verbal and written communication skills.
7. Ability to work independently, as well as part of a multidisciplinary team.
8. Ability to prioritize job requirements and work in an effective and efficient manner.
9. Ability to respect the confidentiality of personal and patient information.
10. Ability to follow written and verbal instructions.
11. Commitment to prompting a culture of respect that supports safety, ethical practices, cultural awareness and sensitivity and organizational health.
12. Competencies in the English language and other languages considered to be an asset.

NOTE: applicants who require accommodations in the recruitment process are encouraged to contact Human Resources for support using the contact information below.

Apply with resume and cover letter in confidence – quoting the reference number.

POSTED UNTIL FILLED

Atikokan Health and Community Services

[e-mail]

120 Dorothy Street

Atikokan, ON P0T 1C0

Fax: [phone]

Phone: [phone]

Atikokan Health and Community Services is committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible minorities, and persons with disabilities to apply.

We thank all those who apply, however, only those candidates selected for an interview will be contacted.