Emergency Clerk

The Hospital for Sick Children; Toronto; On-site; CAD 16,000 - 21,000; Part time

Benefits offered by this job

Benefits

Job summary

The Hospital for Sick Children invites applications for an Emergency Clerk. You will be the first point of contact for patients and families, providing clerical and administrative support to ensure smooth department operations.

You will schedule and coordinate patient care, maintain records, answer phones, and assist staff across the Emergency Department. A diploma in medical administration and related certificates are assets for applicants.

Qualifications

• Previous clerical experience is required.
• Basic proficiency with computers (i.e. Microsoft Office Suite/Office 365).
• Strong communication, interpersonal and organization skills.
• Excellent telephone communication skills.
• Demonstrated problem solving abilities.
• Focus on teamwork is a must.
• Ability to be self-directed, to be flexible and to take initiative.
• Attention to detail and efficient time management.
• Strong customer service orientation.
• Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives.

Responsibilities

• Act as a liaison between patients/families and the Emergency Department staff.
• Assist patient/families, within your scope.
• Schedule and coordinate patient care with providers and services across the Hospital.
• Maintain patient charts, as well as electronic and paper patient information.
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority.
• Answer unit phones.
• Page providers and services within the hospital.
• Prepare requisitions.
• Provide clerical support to all health care staff.
• Perform other duties as assigned.
• Coordinate patient transfer within the Hospital, as well as to tertiary care facilities across the GTHA.
• Register families as they enter the Emergency Department.

Skills

Clerical experience

Microsoft Office

Communication skills

Telephone skills

Teamwork

Initiative

Attention to detail

Customer service

Equity and inclusion

Education

Diploma from Medical Administration program

Medical Terminology certificate

Epic training

Patient registration experience

Tools

Epic training

Job description

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

As an Emergency Clerk you will frequently be the first point of contact when patients and families arrive and move through the department. You will provide service in a patient and family-focused manner. You will facilitate the delivery of patient care, within your scope, by providing a high level of support and assistance to staff and patients/families. You will also support the operation of the department by providing clerical and administrative functions in a proactive and organized manner.

The Emergency Department is a unique fast paced and dynamic environment, but at the very core we strive to always provide the very best experience for our patients and families.

Here’s What You’ll Get To Do

• Act as a liaison between patients/families and the Emergency Department staff.
• Assist patient/families, within your scope.
• Schedule and coordinate patient care with providers and services across the Hospital.
• Maintain patient charts, as well as electronic and paper patient information.
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority.
• Answer unit phones.
• Page providers and services within the hospital.
• Prepare requisitions.
• Provide clerical support to all health care staff.
• Perform other duties as assigned.
• Coordinate patient transfer within the Hospital, as well as to tertiary care facilities across the GTHA.
• Register families as they enter the Emergency Department.

Essential Requirements

Here’s What You’ll Need

• Previous clerical experience is required.
• Basic proficiency with computers (i.e. Microsoft Office Suite/Office 365).
• Strong communication, interpersonal and organization skills.
• Excellent telephone communication skills.
• Demonstrated problem solving abilities.
• Focus on teamwork is a must.
• Ability to be self-directed, to be flexible and to take initiative.
• Attention to detail and efficient time management.
• Strong customer service orientation.
• Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives.

Assets

• Diploma from a recognized Medical Administration program.
• Medical Terminology certificate.
• Epic training and patient registration experience are assets.

Employment Type

• 0.6 FTE, part-time with benefits
• Shifts include night, evening, weekend, statutory holidays, and varying shift lengths

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email [e-mail] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.