Elite Enterprise Tech Support Lead

Cornerstone Research; Canada; On-site; CAD 67,000 - 108,000; Full time

Job summary

A leading technology firm is seeking a Senior Advanced Technical Support Specialist in Canada. This role involves delivering high-touch support to enterprise clients, managing complex technical issues, and collaborating with internal teams for strategic success. Requires a Bachelor's degree and at least 7 years of technical support experience. A customer-focused mindset and expert communication skills are essential. The compensation range is CAD 67,100 - 107,400, reflecting market conditions and role requirements.

Benefits

Comprehensive health benefits

Performance bonuses

Professional development opportunities

Qualifications

• 7+ years in technical customer support with 2+ years in enterprise SaaS.
• Experience managing major enterprise incidents and escalation procedures.
• Ability to handle multiple engagements simultaneously.

Responsibilities

• Provide high-touch support to enterprise customers.
• Manage and resolve complex technical issues proactively.
• Facilitate clear communication with C-level stakeholders.

Skills

Customer-focused mindset

Expert communication skills

Organizational skills

Proactive support delivery

Education

Bachelor’s degree in computer science or related field

Job description

A leading technology firm is seeking a Senior Advanced Technical Support Specialist in Canada. This role involves delivering high-touch support to enterprise clients, managing complex technical issues, and collaborating with internal teams for strategic success. Requires a Bachelor's degree and at least 7 years of technical support experience. A customer-focused mindset and expert communication skills are essential. The compensation range is CAD 67,100 - 107,400, reflecting market conditions and role requirements.