Electronic Medical Records (EMR) Analyst

Medicentres Canada Inc.; Newmarket; On-site; CAD 50,000 - 60,000; Full time

Job summary

A healthcare provider in Newmarket, Ontario is hiring an Electronic Medical Records (EMR) Analyst for a full-time, permanent position. The ideal candidate will manage EMR systems, conduct training, and ensure support for system implementations while possessing strong project management skills. The role requires proven experience in healthcare EMR systems, detail-oriented problem-solving abilities, and excellent communication skills. Occasional travel within Ontario may be required.

Qualifications

• Experience working with EMR systems in a healthcare setting.
• Strong understanding of clinical workflows and healthcare processes.
• Proficiency in customization of EMR software.

Responsibilities

• Gather, evaluate information on clinical workflows.
• Conduct training for individuals and teams.
• Create and manage reports for various teams.

Skills

Experience with EMR systems

Understanding of clinical workflows

Proficiency in EMR software design

Project management experience

Excellent training and communication skills

Ability to analyze complex data

Detail-oriented with problem-solving skills

Familiarity with regulatory requirements

Report generation and data analysis

System maintenance and troubleshooting

Quality assurance and audit skills

Strong communication and interpersonal skills

Job description

Position Title: Electronic Medical Records (EMR) Analyst

Job Type: Full-Time, Permanent

Department: IT

Reports to: Supervisor- EMR Services

Job Location: Newmarket, Ontario - occasional travel within Ontario required

Salary Range: $50,000 - $60,000 based on experience and qualifications

Date Last Updated: August 2025

PRINCIPAL RESPONSIBILITIES

Electronic Medical Records (EMR) / Project Management:

• Gather, organize, and evaluate relevant information, such as current clinical workflows and current system specifications.
• Communicate with internal stakeholders and conduct interviews as necessary to understand current practices and how they will translate into new workflows and/or new system(s).
• Communicate with external software vendors to ensure a seamless end user experience.
• Assist with project management at multiple stages, including the research, testing, and implementation of new workflows and/or systems.
• Support new site implementation, incoming data migration, and user acceptance testing.
• Manage the incoming migration process, including communications and timelines.

Team Member Training:

• Create training plans for individuals and teams, delivered both virtually and in person.
• Conduct training and implementation of new features and additions to the EMR system(s).

Administrative / Reporting Duties:

• Create, manage, schedule, and distribute complex reports for various teams.
• Develop and manage a quality assurance program for new workflows and/or for new system(s).
• Design and manage custom templates for use within the EMR and related systems.
• Run test scenarios on upcoming software releases and report defects.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Proven experience working with EMR systems in a healthcare setting.
• Strong understanding of clinical workflows and healthcare processes.
• Proficiency in EMR software design and customization (e.g., CHR, Med Access, Accuro).
• Project management experience.
• Excellent training and communication skills.
• Ability to analyze and interpret complex data.
• Detail-oriented with strong problem-solving skills.
• Familiarity with regulatory requirements and standards in healthcare information management.
• Report generation and data analysis.
• System maintenance and troubleshooting.
• Quality assurance and audit skills.
• Strong communication and interpersonal skills.

CONTEXT AND ENVIRONMENT

Must be able to work in a fast paced, high pressure and complex technical environment that requires attention to detail. Incumbent may sit at a computer, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours, weekends, holidays, late nights, or early mornings. Able to employ professionalism, patience and self-control in responding to escalated situations. May be require travel to clinics and offices as needed to provide training and support. Occasional/ Rare moderate to heavy lifting while transporting objects, such as computers, network equipment and servers. May be required to provide after-hours support for security events. Must be able to pass government mandated security screenings.

INTERNAL COMMUNICATIONS

• All levels/departments of Medicentres
• Physicians
• Clinic Support Office (IT, Accounting, HR)

EXTERNAL COMMUNICATIONS

• External Software Vendors: EMR Service Providers, Provincial Health Services, Other Technology Vendors/Providers