Electrical Technical Manager - Service Engineering

Jump! recruiters; Quebec; On-site; CAD 85,000 - 115,000; Full time

Job summary

A leading company in transportation electrification is seeking a Technical Manager in Electrical Engineering. This role involves overseeing service engineers and ensuring the technical success of projects related to customer vehicle reliability. The ideal candidate will have significant experience in electrical engineering, strong leadership qualities, and the ability to mentor a technical team. Excellent benefits and a supportive work environment focus on work/life balance and professional growth.

Benefits

Work/life balance

Group Insurance

RRSP

Free parking

Continuing education

Professional contribution paid

Employee Assistance Program

Qualifications

• 10 years of electrical engineering experience required.
• 1-3 years leading engineering teams.
• Experience with heavy vehicle systems.

Responsibilities

• Oversee investigation and resolution of projects related to customer vehicle failures.
• Provide technical direction and support to service engineers.
• Act as a coach and mentor for team members.

Skills

Mentoring skills

Excellent communication skills

Structured methodology

Planning and organizational skills

Deadline management

Multi-project management

Customer service understanding

Analytical skills

Education

BAC in electrical engineering or related field

Tools

MS Office Suite

Job description

Leader in transportation electrification in North America, our client is looking for their next electrical technical manager.

Why join our client’s team?

• You will work in a stimulating and constantly evolving work environment (no risk of getting bored)!
• Your family and your health come first!
• Your schedule is flexible and the company trusts you!
• They have insurance (Concrete) and a great employee assistance program!
• With our client, there are no limits to your career potential!

Advantages:

• Work/life balance;
• Group Insurance;
• RRSP;
• Free parking;
• Continuing education;
• Professional contribution paid;
• Employee Assistance Program.

Role Description

The technical manager in electrical engineering is responsible for the technical direction of the team of service engineers, overseeing investigation and resolution of projects related to customer vehicle failures, reliability issues, and the development of aftermarket options for customers.

It is central in all project phases, from problem definition to strategy implementation with clients. The manager acts as a coach and mentor, providing support to team members.

Main responsibilities

• Technical monitoring of electrical engineers and support in their activities;
• Determine project technical requirements and define work scope;
• Guide the team through development/investigation milestones, ensuring quality and effectiveness of solutions;
• Analyze issues on customer vehicles;
• Represent the team in approval processes for service bulletins and vehicle recalls;
• Ensure governance, decision-making, problem solving, and coordination to meet quality and schedule objectives;
• Collaborate with design teams on vehicle reliability issues;
• Develop vehicle improvement and maintenance solutions;
• Implement design methodologies and integrate with design tools;
• Participate in technical training and team development;
• Assist in hiring new team members;
• Master heavy vehicle systems.

What you need to succeed in this position

Knowledge

• Principles of electrical engineering;
• High power battery systems;
• Logic controllers and embedded software;
• AC and DC distribution systems;
• Multi-phase motors;
• Communication protocols and hardware layers: CANBus, J1939, Lin;
• Heavy vehicle systems;
• Data analysis on CAN networks;
• Tools: MS Office Suite;
• Intermediate/advanced English skills for communication with suppliers and colleagues outside Quebec.
• Additional advantages include experience with IQAN, Matlab-Simulink, vehicle controllers (M560, Actia, Parker), 3D CAD (SolidWorks, Catia V5), PDM/PLM systems (3DExperience), and charging stations.

Skills

• Mentoring skills;
• Excellent communication skills;
• Structured methodology;
• Planning and organizational skills;
• Deadline management;
• Multi-project management;
• Effective communication and collaboration;
• Teamwork.

Skills and attitudes

• Leadership and decision-making;
• Interdepartmental collaboration;
• Positive communication fostering relationships;
• Autonomy and good judgment;
• Customer service understanding;
• Synthesis ability;
• Proactivity and autonomy;
• Analytical skills.

Training and experience required

• BAC in electrical engineering or related field;
• 10 years of electrical engineering experience;
• 1-3 years leading engineering teams;
• Experience with heavy vehicle systems;
• Member of the Order of Engineers of Quebec.
• This position requires on-site presence at least 3 days per week, with travel to Quebec, Canada, and the US (<5%).