Elder Care Provider

elder care com; Fredericton; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

Service New Brunswick (SNB) – Social Development is seeking a Senior QA Analyst to lead QA for Salesforce Health Cloud and Service Cloud deployments. The role involves manual and automated testing, test planning, data validation, defect management, and collaboration with product owners and support teams.

Remote work with onsite option in Fredericton, NB is available, within a full-time contract through year-end 2026.

Job description

Senior QA Analyst – Salesforce Health Cloud

Client: Service New Brunswick (SNB) – Social Development

Requisition: SNB – SD – QA Analyst

Location: Remote, with optional onsite work in Fredericton, NB

Contract: October 19, 2026 – December 31, 2026 - Possible Extensions

Schedule: Monday–Friday, 8:15 AM–4:30 PM AST

Work Arrangement: Remote or onsite

Engagement: Full-time contract

Position Overview

Service New Brunswick (SNB) is seeking an experienced Quality Assurance (QA) Analyst to support the Digital Transformation initiatives within the Department of Social Development.

Social Development has been using Salesforce technology since 2022 to support the delivery of social services, including service applications, client needs assessments, care plans, monitoring, and reporting.

The successful QA Analyst will play a leadership role in ensuring the quality, stability, reliability, and performance of Salesforce-based applications, with particular emphasis on Salesforce Health Cloud and Service Cloud.

The resource will be responsible for developing and executing manual and automated test cases, test plans, regression testing, integration testing, data validation, defect management, QA reporting, and quality strategy. The QA Analyst will work closely with development teams, business stakeholders, product owners, and support teams and will participate in requirement reviews to identify potential defects early in the development lifecycle.

Key Responsibilities

• Develop, maintain, and execute comprehensive QA strategies and test plans.
  
• Participate in the development of project-level test plans and QA procedures.
  
• Review business and technical requirements and perform requirements/gap analysis.
  
• Identify potential defects and quality risks early in the SDLC.
  
• Establish appropriate approaches for manual versus automated testing.
  
• Create and maintain QA reports, testing documentation, and quality metrics.
  

Test Case Development & Execution

• Design, develop, document, maintain, and execute manual and automated test cases.
  
• Perform functional and non-functional testing.
  
• Execute test cases for Salesforce releases, upgrades, enhancements, and new functionality.
  
• Maintain repositories of manual and automated test cases based on requirements and change requests.
  
• Develop and maintain performance testing initiatives in accordance with QA best practices.
  
• Test Salesforce Health Cloud and Service Cloud functionality.
  
• Test complex Case Management and workflow automation within Salesforce data models.
  
• Validate Salesforce CRM business processes, configurations, workflows, and functionality.
  
• Test Salesforce access, permissions, roles, profiles, sharing, and security models.
  
• Validate complex CRM data objects and business rules.
  
• Test Salesforce features and functionality against established best practices.
  

Data & Integration Testing

• Perform testing related to data integrity and data quality.
  
• Validate complex CRM data objects and associated data-quality rules.
  
• Participate in data migration testing, including test planning, execution, reconciliation, and validation.
  
• Validate data accuracy before, during, and after migration.
  
• Perform end-to-end integration testing between Salesforce/CRM and external systems.
  
• Validate interfaces, integrations, data exchanges, and downstream/upstream system interactions.
  

Salesforce OmniStudio

The successful candidate must understand the basic implementation and testing of Salesforce OmniStudio, including:

• FlexCards
  
• OmniScripts
  
• DataRaptors
  
• Integration Procedures
  
• Expression Sets
  
• Decision Matrices / Decision Metrics
  

Automation & Tools

• Develop and execute automated tests where appropriate.
  
• Experience with QA/testing tools such as:
  
• Selenium
  
• Support the selection, design, maintenance, and execution of automated testing solutions.
  

Agile / Scrum

• Perform manual and regression testing within Agile/Scrum software development environments.
  
• Participate in sprint planning, daily stand-ups, retrospectives, demonstrations, requirement reviews, and quality review sessions.
  
• Work collaboratively with developers, business analysts, product owners, business users, and other QA resources.
  
• Identify, document, prioritize, track, and manage defects through resolution.
  
• Maintain accurate defect records and update testing status daily.
  
• Provide written status and progress reports as required.
  
• Communicate testing progress, risks, issues, and quality concerns to project stakeholders.
  
• Participate in quality review sessions and project/release meetings.
  

User Acceptance Testing & Knowledge Transfer

• Support and assist business users with User Acceptance Testing (UAT).
  
• Participate in solution design, product demonstrations, and reviews.
  
• Provide QA expertise to cross-functional project teams.
  
• Cross-train other QA testers and support knowledge transfer to ensure continuity within the project team.

Requirements

Mandatory Qualifications & Experience

Candidates must clearly demonstrate ALL mandatory requirements below. Candidates who cannot demonstrate these requirements may be disqualified.

M1 – Education

• University degree in Computer Science, Business Administration, or a related discipline, OR
  
• Certification in Information Technology from a recognized community college.
  
• An equivalent combination of education and experience may be considered.
  

M2 – 10+ Years QA / Testing Experience

Minimum 10 years of testing experience writing and executing test cases across multiple testing types, including:

• Functional testing
  
• Non-functional testing
  
• Performance testing
  
• Connectivity testing
  
• Integration testing
  
• Regression testing
  

Candidates should be able to demonstrate this experience through specific projects and dates.

M3 – Salesforce Health Cloud

Minimum 2 years of experience in a tester/QA role executing test plans and test cases specifically for Salesforce Health Cloud features.

This is a critical requirement. General Salesforce testing experience alone is not sufficient.

Must hold a recognized Salesforce Administrator Certification.

Candidate must be able to provide:

• Certification name
  
• Certification status/details
  

M5 – Health / Human Services Testing

Demonstrated experience performing QA/testing within health or human services organizations/business environments.

Experience should clearly identify the client/project, dates, responsibilities, and testing performed.

M6 – QA Strategy, Reports & Test Plans

Minimum 5 years of experience:

• Creating and owning QA reports
  
• Maintaining QA procedures and documentation
  

M7 – Communication

Excellent written and oral English communication skills, with the ability to communicate effectively with technical teams, business stakeholders, project managers, and end users.

Scored / Preferred Qualifications

The successful candidate should demonstrate strong experience in all of the following areas:

S1 – SaaS / PaaS QA Test Plans

Experience developing and executing Quality Assurance Test Plans for Platform-as-a-Service (PaaS) / Software-as-a-Service (SaaS) products or solutions.

Candidates must be able to provide at least one detailed project reference, including:

• Client organization name
  
• Client contact name
  
• Client contact telephone number
  
• Project start and end dates
  
• Candidate's QA role and responsibilities
  

S2 – Testing & Automation Tools – 4+ Years

Minimum 4 years of experience writing and executing tests using testing and automation tools such as:

• Selenium
  

Candidates should be able to clearly describe the scope of testing performed using these tools.

Minimum 4 years of experience conducting:

• Manual testing
  
• Regression testing
  

within Agile/Scrum software development environments.

S4 – CRM Data Integrity & Data Quality – 5+ Years

Minimum 5 years of experience testing:

• Data integrity
  
• Complex CRM data objects
  
• Data consistency and accuracy
  

Minimum 3 years of experience/understanding of Salesforce OmniStudio, including:

• FlexCards
  
• OmniScripts
  
• DataRaptors
  
• Integration Procedures
  
• Expression Sets
  
• Decision Metrics / Decision Matrices
  

S6 – Salesforce Case Management & Workflow – 5+ Years

Minimum 5 years of experience testing complex:

• Case Management
  
• Workflow automation
  
• Salesforce Service Cloud
  
• Salesforce Health Cloud
  
• Business processes and automated workflows
  

S7 – Data Migration Testing – 5+ Years

Minimum 5 years of experience with:

• Data migration testing
  
• Test planning
  
• Data integrity validation
  
• Migration defect identification and resolution
  

S8 – Salesforce Security & Access Testing – 3+ Years

Minimum 3 years of experience testing Salesforce access and security models, including areas such as:

• Profiles
  
• Roles
  
• Permission Sets
  
• Sharing Rules
  
• User access validation
  

Minimum 5 years of in-depth knowledge and hands-on experience with Salesforce features, functionality, configuration, testing practices, and Salesforce best practices.

S10 – CRM / External System Integration Testing – 5+ Years

Minimum 5 years of experience performing end-to-end integration testing between Salesforce/CRM platforms and external systems, including validation of:

• Interfaces
  
• APIs/integrations
  
• Upstream/downstream systems
  
• Data transformation
  
• End-to-end business processes
  

The QA Analyst will be expected to deliver: