Service Designer (Intermediate)

Aeolus Staffing Solutions; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Service Designer, where you will leverage human-centered design principles to transform complex administrative services. Collaborate with diverse stakeholders to enhance user experiences and co-create innovative service models. Your role will involve conducting user research, mapping services, and facilitating workshops to generate ideas. This position offers the opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of service delivery. If you are passionate about design and eager to drive meaningful change, this role is perfect for you.

Qualifications

• 3+ years of experience in service design or UX roles.
• Strong communication skills and ability to engage diverse audiences.

Responsibilities

• Conduct user research to uncover needs and challenges.
• Create service blueprints and journey maps for analysis.

Skills

Service Design

User Experience (UX)

Human-Centered Design

Communication Skills

Facilitation Skills

Education

Bachelor's degree in Service Design or related field

Master's degree in a related field

Tools

Journey Mapping

Blueprinting

Persona Development

Job description

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Full Job Description

About the Role

As a Service Designer, you will play a critical role in transforming complex administrative services by applying human-centered design principles. You will work closely with diverse stakeholders—including researchers, administrators, IT teams, and leadership—to redesign processes, improve user experiences, and co-create future-state service models.

Key Responsibilities

1. User Research & Insight Generation: Conduct interviews, surveys, workshops, and data analysis to uncover user needs, behaviors, and challenges.
2. Service Mapping & Analysis: Create service blueprints, journey maps, and ecosystem diagrams to analyze current services and identify areas for improvement.
3. Co-Design & Ideation: Facilitate collaborative workshops to generate ideas and design innovative service concepts.
4. Prototyping & Testing: Develop low- and high-fidelity prototypes to test and refine solutions with end users.
5. Solution Design & Implementation Support: Translate insights into actionable service specifications and support implementation alongside technical and operational teams.
6. Measurement & Evaluation: Define KPIs to assess the impact of service design interventions; iterate based on user feedback and performance data.
7. Advocacy & Communication: Promote human-centered design practices and effectively present findings and recommendations to stakeholders.
8. Cross-Functional Collaboration: Engage with business analysts, project managers, communications teams, and technical specialists to drive integrated service improvements.

Qualifications

Required:

• Bachelor's degree in Service Design, UX, HCI, Psychology, Public Administration, or a related field, or equivalent professional experience.
• Minimum 3 years of professional experience in service design or UX roles within complex organizational settings.
• Demonstrated experience with service design tools and methods (e.g., journey mapping, blueprinting, persona development).
• Experience navigating administrative or research environments, especially in large institutions.
• Strong communication and facilitation skills with the ability to engage diverse audiences.

Preferred:

• Experience in research administration services (e.g., post-award processes, ethics review, grant management).
• Familiarity with Canadian research funding organizations and related policies (e.g., CIHR, NSERC, SSHRC).
• Master's degree in a related field.
• Experience with change management or digital transformation initiatives.
• Familiarity with enterprise systems used in research or finance in public institutions.